NRF Customer Service and Sales Part 1 (Latest Update); Q’s & A’s
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Course
NRF
Institution
NRF
NRF Customer Service and Sales Part 1 (Latest
Update); Q’s & A’s
active listening the practice of hearing and understanding what a speaker is
saying out loud
and any messages suggested behind the words
Add-on services available services for specific product purchases that
customers can...
NRF Customer Service and Sales Part 1 (Latest
Update); Q’s & A’s
active listening ✔✔the practice of hearing and understanding what a speaker is
saying out loud
and any messages suggested behind the words
Add-on services ✔✔available services for specific product purchases that
customers can opt for
(Payment options, product modifications, or other ways customers can protect
their purchases)
analytical communication style ✔✔A communication style in which a person
tends to ask a lot
of questions and behave methodically.
breakaway statements ✔✔phrases used to smooth the transition between one
customer and the
next one ( ex- 'Would it be OK if I grab a few items for another customer)
Company Brand ✔✔the overall impression gathered from information that is
seen, heard, and
, NRF Customer Service and Sales Part 1 (Latest
Update); Q’s & A’s
experienced by customers who encounter a business, its products and its
services
Company culture ✔✔A company's behavior, attitudes, values, and habits.
Cross- selling ✔✔selling additional products or services to an existing customer-
may contribute
to a better or more complete experience for the customer
demographic data ✔✔statistical data about the characteristics of a population,
such as the age,
gender and income of the people within the population
follower ✔✔a shopper who wants to find out what's trendy before making a
purchase. often look
for established brands.
franchise ✔✔A business established or operated under an authorization to sell
or distribute a
company's goods or services in a particular area
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