NRF Customer Service Exam (Latest Update); Q’s & A’s
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Course
NRF
Institution
NRF
NRF Customer Service Exam (Latest Update);
Q’s & A’s
Benefits Advantages or rewards of product features
Closed Ended Question Questions that evoke one-word answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service The acting of taking care of the cus...
NRF Customer Service Exam (Latest Update);
Q’s & A’s
Benefits ✔✔Advantages or rewards of product features
Closed Ended Question ✔✔Questions that evoke one-word answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service ✔✔The acting of taking care of the customer's needs by
providing and
delivering professional, helpful, high quality service and assistance before,
during and after the
customer's requirements are met.
Features ✔✔Those things that are physical in nature
Color, size
Appeal to the senses
, NRF Customer Service Exam (Latest Update);
Q’s & A’s
Touch, taste, smell, sight and sound
Open Ended Questions ✔✔Questions that can not be answered with a yes or no
Questions that begin with the words:
Who?
What?
When?
How?
Why?
Politely excuse yourself and answer the phone ✔✔When you are busy helping a
customer and
the telephone rings, what should you do?
Formal Greeting ✔✔"Good afternoon, ma'am," is an example of what type of
greeting?
Who, What, When, Where, Why, How ✔✔Open-ended questions begin with
what common
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