NRF Customer Service Study Guide Part 3 (Latest Update); Q’s & A’s
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Course
NRF
Institution
NRF
NRF Customer Service Study Guide Part
3 (Latest Update); Q’s & A’s
Creating customer loyalty is rewarding for:
• The store
• The sales associate
• The customer
• All of the above All of the above
If the customer isn't shopping alone, you can include the rest of the party by:
•...
NRF Customer Service Study Guide Part
3 (Latest Update); Q’s & A’s
Creating customer loyalty is rewarding for:
• The store
• The sales associate
• The customer
• All of the above ✔✔All of the above
If the customer isn't shopping alone, you can include the rest of the party by:
• Showing some kind of service to others in the party, such as offering a chair, a
cup of coffee,
and so on
• Suggesting that the customer might want to make this shopping decision when
he is alone and
can concentrate
• Telling any children to behave themselves while their parent makes this
important decision
✔✔Showing some kind of service to others in the party, such as offering a chair,
a cup of coffee,
, NRF Customer Service Study Guide Part
3 (Latest Update); Q’s & A’s
and so on
Communication is important! When providing service to a person who is hearing
impaired, you
should:
• Call over to your sales associates and tell then you have a disabled person to
work with, would
they please take care of the other customers?
• Ask the customer how he would like to communicate
• Speak as loudly as you can. speak clearly, and stand very close to his ear while
you talk
✔✔Ask the customer how he would like to communicate
You can best determine the customer's needs by gathering information through
careful
observation and by:
• Telling the customer everything you know about your products
• Asking the customer thoughtful questions
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