NRF Exam 3 (Latest Update); Q’s & A’s
What do you need to consider when communicating with a customer?
Needs & Interests
Examples of Non-Verbal Communication Body Lanuage, Eye Contact,
Voice/Tone,
Handmotions,
How close your standing
Example of Compnay Policies Attendance,
Dress Code,
...
Teamwork ✔✔A Group of people working together to accomplish a common
goal
Characteristics of a Good Team Member ✔✔Listen more than you talk,
collaboarte, don't gossip, do your best,
respect
Growthmindset ✔✔Your willingness to learn things
4 Steps to Problem Solving ✔✔Step 1: Define the problem
Step 2: Identify Solutions
Step 3: Choose a Solution
Step 4: Take Action
Time Management ✔✔The ability to use your time most effective
Strategies for Time Management ✔✔Prioritize, Focus, Organize
Customers are _________ important than other tasks ✔✔MORE
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