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ADDIE model - Answer -Analysis, design, development, implementation, and evaluation; a systems
approach to training
Allied health professionals - Answer -Health professionals, such as therapists, medical and
radiological technologist, social workers, health, educators, and other ancillary personnel
Alternative dispute resolution - Answer -A specified conflict, resolution process used in place of
litigation; often a clause in an employment contract
Arbitration - Answer -A binding type of dispute resolution in which both parties agree, beforehand
to abide by the decision of a neutral third-party, called an arbitrator
Civil rights act of 1991 - Answer -A US labor law, past in response to US Supreme Court decisions
that limited the right of employees who had sued their employers for discrimination
Compensable factor - Answer -A fundamental element of a job, such as skills, knowledge, effort,
working conditions, or responsibility, that is used as a basis for assigning points to a job and establishing
compensation levels within a point system
Compensation strategy - Answer -The set of rewards that organizations provide to staff in
exchange for their performance of various organizational tasks and jobs
Contingent workers - Answer -Two categories of workers defined by the US Department of labor as
independent contractors and on-call workers, who are called to work only when needed, and temporary
or short term workers
Criterion deficiency - Answer -A focus on a single performance criterion to the exclusion of other
important, but perhaps less quantifiable, performance dimensions
Defined contribution plan - Answer -A type of retirement plan in which the employer provides a
contribution to an account based on the employees, current salary or earnings, and the employee can
draw on the account after retirement with reduced tax liability
Desparate impact - Answer -The result of a practice that may appear to be neutral, but has
discriminatory effect
Equal Employment Opportunity Commission - Answer -A federal agency responsible for ending
employment, discrimination; files lawsuits on behalf of alleged victims of discrimination in the workplace