Lenovo Warranty Service Authorization
Exam (RWST016) Questions & Answers
Hardware Maintenance Manual (HMM) - correct Answers ✔✔ -Which of the following shows the list of
components that must be removed before servicing the LCD panel?
The sudden flow of static charge from an object with a higher charge to an object with a lower charge. -
correct Answers ✔✔ -What is electrostatic discharge?
Involving the customer in the solution process - correct Answers ✔✔ -One key aspect of exceptional
customer service is ______________.
Disconnect the power cable - correct Answers ✔✔ -A technician is about to open a desktop PC to
replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap,
and begins to open the case. Which step did the technician forget to do?
To create bootable diagnostics in Windows and Linux. - correct Answers ✔✔ -What is the Bootable
Generator used for?
Continually tap F1 during system boot - correct Answers ✔✔ -How do you enter BIOS Setup?
DIMMs and SO-DIMMs - correct Answers ✔✔ -What are the two major different types of memory
modules that will be found across Lenovo systems?
Lenovo Vantage - correct Answers ✔✔ -Which Lenovo diagnostic tool is best for blue screen errors, slow
operating systems, and regular hardware scans?
Memory sockets on Motherboard - correct Answers ✔✔ -Where is RAM installed?
Spread the thermal compound until the entire surface is covered. - correct Answers ✔✔ -Which of the
following statements are true about replacing the thermal compound on a laptop?
Peripheral Component Interconnect Express - correct Answers ✔✔ -What does PCIe stand for?
, Take a photograph - correct Answers ✔✔ -What can you do to ensure that you do not forget how the
cables are installed before you service a system?
Power Supply Case
Bare metal on the inside of the chassis - correct Answers ✔✔ -If you don't have a field kit handy,
constantly touching which components in the chassis will give you zero potential for ESD? (select all that
apply)
Bootable - correct Answers ✔✔ -Lenovo diagnostic tools are available as a ______________ or a
downloadable package.
Ideapad models - correct Answers ✔✔ -Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on
all Lenovo products except for ____________________.
Customer experience - correct Answers ✔✔ -Exceptional customer service creates exceptional
____________, leaving customers feeling positive and enthusastic about their interactions with Lenovo.
Lenovo - correct Answers ✔✔ -Who provides the shipping container to the customer when a system
needs to be shipped to the service depot?
Lenovo Learning - correct Answers ✔✔ -Service Technicians are expected to monitor which site to take
service courses for new products?
User Guide
Lenovo Service YouTube channel - correct Answers ✔✔ -Which of the following are resources customers
should use to resolve Lenovo product issues on their own? (Select all that apply)
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol - correct Answers ✔✔ -Which
method is suggested for the removal of thermal compound?
Yoga - correct Answers ✔✔ -Which Lenovo sub-brand should a customer search for to find products
with four usage modes?
To update the system after a system board has been replaced. - correct Answers ✔✔ -The Maintenance
Diskette is a Think Branded system board utility. What is it used for?
diversity - correct Answers ✔✔ -Which of the following is an important part of Lenovo's global culture?
Screw kit - correct Answers ✔✔ -You need to replace the system board in a notebook. Which of the
following should be ordered along with the new system board to ensure that the threads of the screws
will lock, once installed?
technology - correct Answers ✔✔ -Intelligent transformation means changing how customers interact
with ___________ and the world around us.
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