NECI 911 DISPATCH EXAM (ACTUAL EXAM)
WITH QUESTIONS WITH VERY
ELABORATED ANSWERS CORRECTRY WELL
ORGANIZED LATEST 2024 – 2025 ALREADY
GRADED A+
National 911 calling receiving standards: - ANSWERS-Standard One: answering
time allocation — 90% of all 9-1-1 calls arriving at the PSAP shall be answered
within 10 seconds
Standard Two: Busy hour answering time allocation— during busy hours, 95% of
all 911 calls should be answered within 20 seconds
Standard Three: order of priority — all calls will be answered in the following...
- 911 and emergency 7/10 digit phone lines
- non-emergency lines
- Administration/internal phone lines
,American Disabilities Act (ADA) - ANSWERS-People with disabilities must have
access to all facilities and must receive equal opportunity to use the facility
Public Safety Answering Point (PSAP) - ANSWERS-Any location or facility at which
9-1-1 calls are answered either by direct calling, rerouting, or diversion.
Two Aspects of Ethics - ANSWERS-1. The ability to discern right from wrong, good
from evil and proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - ANSWERS-Legal responsibility for an action
Vicarious Liability - ANSWERS-A legal concept that holds someone liable for their
actions and for the actions, inactions, errors and omissions of those employees
they supervise
Code of Ethics - ANSWERS-Set boundaries before any unwanted events occur
Values - ANSWERS-Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - ANSWERS-Continuous improvement, caller satisfaction,
employee development, innovation, maximize utilization of resources, and
commitment to the community
, Ethics - ANSWERS-The word originates from the Greek word "ethikos" meaning
moral or showing moral character
Standard of Care - ANSWERS-Reasonable actions, under the circumstances, in
comparison to the actions of others with similar training and direction in a given
situation. Failure to meet the standard of care is a breach of duty and a
component of negligence.
9-1-1 Standard of Care - ANSWERS-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - ANSWERS-Failure to exercise the degree of care considered
reasonable (under the circumstances) resulting in an unknown intended injury to
another person
Negligence is the result of... - ANSWERS-Carelessness, forgetfulness, and
attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence - ANSWERS-True
Four Components of Negligence - ANSWERS-1. duty to perform
2. Breach of duty
3. Proximate cause
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