General Management Exam Review -
NOCTI -EOPA Practice Questions and
Answers (100% Pass)
management - Answer✔️✔️-the process used to accomplish organizational
goals through planning, organizing, leading, and controlling people and
other organizational resources
planning - Answer✔️✔️-a management function that includes anticipating
trends and determining the best strategies and tactics to achieve
organizational goals and objectives
organizing - Answer✔️✔️-a management function that includes designing
the structure of the organization and creating conditions and systems in
which everyone and everything work together to achieve the organizations
goals and objectives
leading - Answer✔️✔️-creating a vision for the organization and guiding,
training, coaching, and motivating others to work effectively to achieve the
organizations goals and objectives
controlling - Answer✔️✔️-a management function that involves establishing
clear standards to determine whether or not an organization is progressing
toward its goals and objectives, rewarding people for doing a good job, and
taking corrective action if they are not
vision - Answer✔️✔️-an encompassing explanation of why the organization
exists and where it's trying to head
mission statement - Answer✔️✔️-an outline of the fundamental purpose of
an organization
goals - Answer✔️✔️-the broad, long term accomplishments an organization
wishes to attain
objectives - Answer✔️✔️-specific, short term statements detailing how to
achieve the organizations goals
SWOT analysis - Answer✔️✔️-SWOT = Strengths, Weaknesses,
Opportunities and Threats; a planning tool used to analyze an
organizations strengths, weakness, opportunities and threats
strategic planning - Answer✔️✔️-the process of determining the major goals
of the organization and the policies and strategies for obtaining and using
resources to achieve those goals
tactical planning - Answer✔️✔️-the process of developing detailed, short
term statements about what is to be done, who is to do it, and how it is to
be done
operational planning - Answer✔️✔️-the process of setting work standards
and schedules necessary to implement the company's tactical objectives
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