TORONTO METROPOLITAN UNIVERSITY
GMS 401 MIDTERM 2 EXAM PRACTICE
QUESTIONS AND ASNWERS
What is Managing Quality? - Answer✔️✔️-Managing quality supports
differentiation, low cost, and response strategies
What does quality do? - Answer✔️✔️-Quality helps firms increase
sales and reduce costs
Quality Definition - Answer✔️✔️-The totality of features and
characteristics of a product or service that bears on its ability to
satisfy stated or implied needs.
TORONTO METROPOLITAN UNIVERSITY
2. Manufacturing based view
(Conformance to standards making it right the first time)
3. Product-based view
(specific & measurable attributes of the product)
What is SPC? - Answer✔️✔️-A process used to monitor standards by
taking measurements and corrective action as a product or service
is being produced
What is a Control chart? - Answer✔️✔️-Constructed from historical
data, the purpose of control charts is to help distinguish between
natural variations and variations due to assignable causes
What are the flow of activities to achieve TQM? - Answer✔️✔️-
1.Organizational practices
2.Quality Principles
3. Employee Fulfillment
4. Customer Satisfaction
What components make up an organizational practice? -
Answer✔️✔️-1. leadership,
2.mission statement,
3.effective operating procedures,
4.staff support,
2
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