A user is having difficulty getting a laptop to display through a projector. During
the troubleshooting process, it was verified that the built-in display is working
properly.
What do you think would be the next step to diagnose and resolve the projector
display issue?
b. Use the laptop's function key to toggle display output to external video.
3 multiple choice options
It is important to choose the best power supply connector for our device. The 20+4
P1 power connector is the main motherboard connector used today and follows
the ATX Version 2.2 standard, which allows more power to the motherboard.
Do you know of another instance where you would choose a 20+4 P1 power
connector?
b. Use this connector, when you have a 24 Pin Socket.
3 multiple choice options
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David is repairing a desktop that has begun to overheat. Upon inspection, he found
that the CPU cooling fan has a buildup of dust blocking air flow. David corrected
this issue and the fan is now working properly, but after long periods of use
overheating still occurs. Which factors would you change to resolve this issue?
d. Remove the fan assembly again and clean it with compressed air.
3 multiple choice options
Protecting yourself and the equipment is essential for having a positive experience
when working inside a computer. Some technicians use an ESD mat as protection
equipment.
What is the function of an ESD mat?
d. To allow any electrostatic discharge to be safely dissipated when completing
hardware maintenance.
3 multiple choice options
Working with ports to connect devices is a common interconnection point for
various devices you might need to use. What is a technology that is slowly
replacing VGA ports on PCs?
b. DisplayPort
3 multiple choice options
, The choice you make when deciding on a form factor can affect the motherboard,
power supply and other internal components in the computer case. You are
building a new system and want it to be a cost-effective PC that can be used for
gaming, while being sturdy and compact to fit easily in your work/gaming-space.
The form factor should be
Choose the appropriate form factor for this new computer build?
b. Micro-ATX
3 multiple choice options
Idris, a technician, received an escalated trouble ticket for a laptop that required
the replacement of the internal speakers. When Idris arrived and inspected the
laptop, they found that the external plastic covers and keyboard bezel, removed
by the previous technician, were scratched, cracked, and not fitting together
properly. After interviewing the laptop's user, Idris confirmed that the laptop
covers were fitting properly prior to the initial disassembly by the previous
technician.
Which of the following is the most likely reason for this issue?
b. The previous technician was not careful when prying the plastic case apart.
3 multiple choice options
Micah prefers to use an external USB mouse on his laptop computer. However,
while he is typing, he can see the mouse cursor moving erratically on the screen.
This symptom continues even when the external mouse is disconnected from the
USB port. Micah wants to resolve this erratic cursor movement while still being
able to use the external mouse and touch pad.
What change can Micah make as the best next step toward resolving this issue?
c. Turn off the touch pad using the appropriate Fn key combination.
3 multiple choice options
Angelo, a computer repair technician, is working on a laptop with a complaint of
issues with the touch pad. He determined that the touch pad was failing and must
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