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Zendesk Administrator Exam- Section 3. User Experience Questions and Answers 100% Correct
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Zendesk Administrator Exam- Section 3. User Experience
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What is the default language in Zendesk - answerThe default language in Zendesk isthe language the agents see in the agent interface by default ad the end users see in
the Help Center by default
How to set the default language for your account? - answerClick 'Admin'>
Settings>Account> Select 'Localization' tab > beside 'languages' (select a language
from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk - answer12 hours clock OR 24
hour clock
True or False: On Professional and Enterprise your staff and end-users can set their ow
time zone in their user profile - answerTrue
Which versions of Zendesk offer multiple languages? - answerProfessional and
Enterprise offer multiple languages
What are Multiple Languages used for? - answerMultiple languages are used to
determine the language used in the system messages and email notification that are
generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center
and set up your knowledge base to deliver content in your supported languages -
answerGuide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____? -
answerSelect the languages you would like to support in your instance. Admin>
settings>account> localization tab> Languages > click 'additional languages' > select
desired languages and save
How can you use languages within triggers? - answerExample: you can create
automations or triggers that route tickets through your workflow based on the language
setting of the requester.
True of False: Users cannot change to the language they want in the help center when
you have enabled languages in your help center - answerFalse. The user can select the
language of choice when this setting is enabled.
Where can you set a user's language preference? - answerYou can set a user's
language preference in their user profile (this includes both your staff and end-users)
Which 3 ways can a user's language preference be set? - answer1. Agents can set their
own language preference by editing their profile
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