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CCT 300 CHAPTER 1 EXAM QUESTIONS AND ANSWERS
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CCT 300 CHAPTER 1 EXAM QUESTIONS AND ANSWERS...
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CCT 300 CHAPTER 1 EXAM QUESTIONS ANDANSWERS
Which of the following accurately characterizes the communication process? -
ANSWER Communication involves exchanging information and meaning between
senders and receivers through various means.
Focusing on __________ can improve communication effectiveness. 1 ANSWER
clarifies expectations and obligations
Which of the following is the quality of performing at a high level while displaying
pride and purpose in one's behaviour? - Respond with professionalism.
An example of upward communication is _________. - Respond to an employee
notifying a supervisor about potential concerns with a delivery procedure during a
review.
Which of the following will boost your chances of creating a memorable message?
- ANSWER Consider the audience’s expectations.
Which part of the communication paradigm involves expressing ideas through
words or images? - Answer Encoding
Which of the following is a disadvantage of mobile communication for business? -
ANSWER Reading and writing are more difficult and error-prone on tiny mobile
devices.
One advantage of mobile communication is ________. - ANSWER offers
flexibility, improves productivity and collaboration, and delivers compelling
customer experiences.
, Which of the following is a choice between ethical and valid alternatives with
varied degrees? - ANSWER An ethical dilemma
Intentionally manipulating facts is a type of __________. - Respond to unethical
communication.
___________ skills involve accessing, assessing, interpreting, manipulating,
summarizing, and communicating data. - ANSWER Data literacy
Which of the following best defines "ethical dilemma"? - ANSWER It is a
circumstance that requires choosing between two opposing possibilities.
Communication challenges include noise and distractions, channel breaks, filters,
and conflicting messages. - ANSWER barriers
Omitting important information, distorting graphics, and misrepresenting data are
all examples of _________. - Respond to unethical communication.
Which of the following is correct while utilizing technology to communicate? -
ANSWER Technology facilitates communication; it does not replace it.
__________ communication allows information to move up or down departmental
lines. - ANSWER diagonal.
Which of the following describes a distorted perception? - ANSWER People reject
or deny incoming information that violates their previous conceptions of reality.
The ability to define and solve problems is one of the _________ qualities. -
ANSWER: Critical Thinking
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