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SPC1017 MIDTERM EXAM ()
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SPC1017 MIDTERM EXAM ()...
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SPC1017 MIDTERM EXAM (2024-2025)True- ANSWER Active listening expresses acceptance of the speaker's feelings and
encourages the speaker to elaborate on them. True or False?
True- ANSWER Researchers disagree about the significance and scope of gender
differences in listening. True or False?
True- ANSWER Effective listeners tend to be effective managers. True or False?
True- ANSWER Understanding entails comprehending both the thoughts presented
and the emotional tone that accompany them. True or False?
True- ANSWER The usage of "I" messages helps improve the ANSWER stage of
the listening process. True or False?
Understanding - ANSWER __________ happens when you decode the speaker's
signals and comprehend both the thoughts spoken and the emotional tone that goes
with them.
Giving backchanneling cues - Answer Mel nods and murmurs "uh-huh" and
"hmmm" as he listens to Ella describe her mishap. Mel is __________.
Empathize with the other individual. ANSWER Which of the following is a
guideline for good emotional listening?
Seek to grasp the speaker's ideas and feelings—ANSWER Which of the following
suggestions might help you develop your empathic listening skills?
It allows you to assess your comprehension of what the speaker has said. -
ANSWER Which of the following assertions are true about active listening?
,Critical - Answer Sharia is listening sensibly and objectively to the salesperson
attempting to sell her a car. Sharia is participating in what kind of listening?
The process of listening is circular. - ANSWER Which of the following assertions
are true about listening?
Receiving - Answer At the __________ stage of hearing, you take note of both
what is stated (verbally and nonverbally) and what is omitted.
Organize what you hear in an easy-to-remember way. - ANSWER Which of the
following is a suggestion for easing the transfer of information from short-term to
long-term memory?
Mental distractions: ANSWER Matthew is sitting in communications class while
the instructor lectures, but his thoughts keep drifting to his approaching vacation.
What form of listening barrier is Matthew experiencing?
Listening can be improved—answer Which of the following is an accurate
statement about listening?
Identify any biases, self-interests, or prejudices that the speaker may
have—ANSWER During the evaluation step of the listening process, one should
_________.
ANSWER: Cultural rules governing which nonverbal acts are suitable and which
are inappropriate in public settings. The text refers to display rules as __________.
Empathic - Answer Your neighbor is telling you how upset he is about his wife's
death. To communicate understanding, practice __________ listening.
, Emerge as group leaders - answer Effective listeners are more likely to _________.
Women may be socialized to provide more listening cues than men. - ANSWER
Which of the following is correct about the relationship between listening and
gender?
Avoid making assumptions about what the speaker will say next. Which of the
following guidelines will improve message reception effectiveness?
Have an open mind. - ANSWER Bethany strives to be a good critical listener.
Which one of the following should she do?
Listening in every culture necessitates attention to both verbal and nonverbal cues.
- ANSWER Which of the following statements are correct concerning the
relationship between culture and listening?
"You seem quite upset. "What made your day so bad?" - ANSWER: Which of the
following is the appropriate active listening ANSWER to the statement "This has
been the worst day of my life!"?
What information about yourself do you and others know? The open self of the
Johari window represents _________.
Affinity-seeking strategies: ANSWER Jennifer is usually enthusiastic when
conversing and respects cultural norms for polite, cooperative, and respectful
discourse. Jennifer is utilizing __________.
Develop our self-concept by seeing how others connect with us - ANSWER The
idea of the looking-glass self implies that we __________.
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