ServiceNow APM CIS - Madrid Test with Questions Fully Answered
1 view 0 purchase
Course
APM
Institution
APM
Why companies use APM? - "Application portfolio management is used to gain a
comprehensive understanding of the
applications within your organization, so you can identify redundancies and rationalization
initiatives, decrease budgetary costs, manage business capabilities, and track technology
l...
ServiceNow APM CIS - Madrid Test with
Questions Fully Answered
Why companies use APM? - ✔✔"Application portfolio management is used to gain a
comprehensive understanding of the
applications within your organization, so you can identify redundancies and rationalization
initiatives, decrease budgetary costs, manage business capabilities, and track technology
lifecycles.
"
Two challenges - ✔✔"1. lots of siloed working between multiple teams
2. lots of tools to track those application portfolios
"
Typical use cases that application portfolio management supports - ✔✔the key one there is
creating that authoritative list of applications, their related entities, and agreed upon attributes.
Within the middle section we also can assess the application health and the value of those applications
that they bring to the organization. We can analyze the technology dependencies and risks that were
involved with those dependencies. We can assess the business capabilities and align applications to
those
,business capabilities. Using the CMDB we can map infrastructure to applications, but also align ITSM
activities to those applications as well.
Common areas of interest to all stakeholders include: - ✔✔"Number of applications and
application ownership
Applications by business capability, data classification, business criticality, PII data, etc.
Accuracy of application information
"
IT Leadership - ✔✔"Application investments to support mission-critical capabilities
Technical debt and Application rationalization
"
Enterprise Architects - ✔✔"Business capabilities supported by applications
Technology standards and lifecycle plans
"
IT Operations - ✔✔"Application stability; high incident counts
Up-to-date application to infrastructure mapping
"
Application Owner - ✔✔"Business value and health of applications
Prioritization of maintenance and upgrade $'s
"
Enterprise Architects - ✔✔Enterprise Architects (EAs) take a company's business strategy and
define an IT systems architecture to support that strategy. EAs must understand a company's business
and be able to dive deeply into technology issues. They ensure a company's technology objectives are
aligned to its business goals.
, Problem: There is no single repository of applications. Applications are tracked in multiple
spreadsheets - ✔✔A single centralized system stores the applications inventory and all related data
Problem: There is no single definition of an application. For example - is SAP an Application? -
✔✔APM provides an unambiguous definition of a business application
Problem: The business value provided by an application is too subjective - ✔✔Arrive at the business
value created by an application using data points (objective assessment)
Problem: There are too many business apps in the enterprise - ✔✔Use the objective assessments
to rationalize your application portfolio. Decide which application to retire, replace or invest in.
Problem: There is pressure to cut down the IT Applications budgets - ✔✔In APM you can
create programs to track your application rationalization efforts
Engage and invite - ✔✔As the internal project team, the first step is assembling the right people to
engage. These personas may include: IT leadership, Enterprise Architects, IT Operations, and Application
Owners. It may also be good practice to include some periphery parties including: Audit, Compliance,
and Regulators.
Training and application knowledge - ✔✔For a successful workshop, customers who are new to
the ServiceNow platform should take preliminary ServiceNow training to understand the basics of the
platform - navigation, processes, basic functionality of forms and reports.
Tips to prepare for a successful workshop - ✔✔"Ensure system admins have been trained
before implementation workshops begin
Ensure APM process owners have attended APM Fundamentals training
Custom training for APM professionals may be conducted closer to the Go Live
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller KenAli. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
