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MGMT 2103 UARK Final Questions with correct Answers 2024
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MGMT 2103 UARK Final
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MGMT 2103 UARK FinalPerformance Appraisals - answer Definition- Job performance of an employee is
documented and evaluated
Organization gets information on how well an employee is doing on the job.
Performance appraisals are key to evaluating how employees are doing in an
organization.
List and describe the four types of workers identified by the human capital architecture
model - answer Strategic knowledge: unique skills directly linked to the company's
strategy. High value, high uniqueness
Core: skills to perform a predefined job that are valuable but not difficult to replace. High
value, low uniqueness
Supporting labor: workers whose skills are of less strategic value and easily available
on market. Low value, low uniqueness
Complementary/Alliance partners: individuals and groups with unique skills that don't
necessarily contribute to company's strategy. Low value, high uniqueness
Identify the two dimensions along which human capital differs according to the human
capital architecture - answer Value
Uniqueness
Decision Making Bias - answerDecisions are subject to bias, because everyone has a
bias
Judgmental Heuristics - answerCognitive shortcuts or biases that are used to simplify
the process of making decisions
Validity - answerthe extent to which a performance measure assesses all and only the
relevant aspects of job performance
Internal Equity - answerJob Structure: relative pay of jobs (range of pay often expressed
by salary grades)
External Equity - answerPay Level: average pay, including wages, salaries and bonuses
Legitimate Power - answerpower based off of formal authority
, Reward Power - answerpower by providing/granting rewards
Coercive Power - answermake threats of punishment and deliver actual punishment
Expert Power - answerHave valued knowledge or information over those who need the
knowledge or information
Referent Power - answerUsing one's personal characteristics and social relationships to
obtain compliance
Position Power Includes - answerLegitimate power
Reward Power- Both slightly positive
Coercive Power- slightly negative
Personal Power includes: - answerExpert Power
Referent Power- both typically positive
Individual Reactions to Power - answerResistance
Compliance
Commitment
Added Value Negotiations - answerparties cooperatively develop multiple packages
while building productive long term relationships
Functional Conflict - answerconstructive or cooperative conflict characterized by:
-Consultative interactions
-A focus on the issues
-Mutual respect
-Useful give and take
Dysfunctional Conflict - answerthreatens an organization's interests
Desired outcomes of conflict management - answerAgreement
Stronger relationships
Learning
Affirmative Action - answerway of taking extra effort to attract/retain minority employees
Behavioral job interviews - answerFocus on past experiences and how that person
reacted in situations they have already faced. Example: "what was the biggest
difference of opinion you ever had with a co-worker and how did you resolve this
conflict?"
Situational job interviews - answerFocus on how the applicant would react in future
situations with the company and how quickly they can come up with a response.
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