MGMT 310 Final Exam || ANSWERS 100%
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Customer Satisfaction correct answers the extent to which a product's perceived performance
matches a buyer's expectations
Employee Job Satisfaction correct answers The level of contentment employee's feel within
their job
Cross Training correct answers training team members to do all or most of the jobs
performed by the other team members
Social Loafing correct answers Behavior in which team members withhold their efforts and
fail to perform their share of the work
Group Think correct answers the mode of thinking that occurs when the desire for harmony
in a decision-making group overrides a realistic appraisal of alternatives
Minority Domination correct answers where just one or two people dominate team
discussions, restricting consideration of different problem definitions and alternative
solutions
Autonomy correct answers independence
Traditional Work Group correct answers a group composed of two or more people who work
together to achieve a shared goal
Bona Fide Occupational Qualification (BFOQ) correct answers an exception in employment
law that permits sex, age, religion, and the like to be used when making employment
decisions, but only if they are "reasonably necessary to the normal operation of that particular
business." BFOQs are strictly monitored by the Equal Employment Opportunity Commission
Disparate Treatment correct answers intentional discrimination that occurs when people are
purposely not given the same hiring, promotion, or membership opportunities because of
their race, color, sex, sexual orientation, gender identity, age, ethnic group, national origin, or
religious beliefs
Quid Pro Quo Sexual Harassment correct answers a form of sexual harassment in which
employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on
whether an individual submits to sexual harassment
Recruiting correct answers the process of developing a pool of qualified job applicants
Cross Functional Teams correct answers employees from about the same hierarchical level,
but from different work areas, who come together to accomplish a task
Norms correct answers rules and expectations by which a society guides the behavior of its
members
, Diversity correct answers a variety of demographic, cultural, and personal differences among
an organization's employees and customers
Affirmative Action correct answers purposeful steps taken by an organization to create
employment opportunities for minorities and women
Surface Level Diversity correct answers differences such as age, sex, race/ethnicity, and
physical disabilities that are observable, typically unchangeable, and easy to measure
Job Analysis correct answers a purposeful, systematic process for collecting information on
the important work-related aspects of a job
Internal Recruiting correct answers the process of developing a pool of qualified job
applicants from people who already work in the company
External Recruiting correct answers the process of developing a pool of qualified job
applicants from outside the company
Background checks correct answers procedures used to verify the truthfulness and accuracy
of information that applicants provide about themselves and to uncover negative, job-related
background information not provided by applicants
Structured Interviews correct answers interviews in which all applicants are asked the same
set of standardized questions, usually including situational, behavioral, background, and job-
knowledge questions
Dysfunctional Turnover correct answers loss of high-performing employees who voluntarily
choose to leave a company
Sex Discrimination correct answers treating people differently because of their sex
glass ceiling correct answers the invisible barrier that prevents women and minorities from
advancing to the top jobs in organizations
Extrovert correct answers one who is outgoing; one who is energized rather than drained by
interactions with others
introvert correct answers a shy person
Emotional Stability correct answers the degree to which someone is not angry, depressed,
anxious, emotional, insecure, and excitable
motivation correct answers the set of forces that initiates, directs, and makes people persist in
their efforts to accomplish a goal
Extrinsic Reward correct answers a reward that is tangible, visible to others, and given to
employees contingent on the performance of specific tasks or behaviors
Intrinsic Reward correct answers a natural reward associated with performing a task or
activity for its own sake
