,Operations And Supply Chain
Management Chapter 01
Operations And Supply Chain
Management
Learning Objectives For Chapter 1
1. Understand Why It Is Important To Study Operations And Supply
ChainManagement.
2. Define Efficient And Effective Operations.
3. Categorize Operations And Supply Chain Processes.
4. Contrast Differences Between Services And Goods
ProducingProcesses.
5. Identify Operations And Supply Chain Management
CareerOpportunities.
6. Describe How The Field Has Developed Over Time.
True / False Questions
1. Efficiency Means Doing The Right Things To Create The Most Value For The
Company.True False
2. Effectiveness Means Doing The Right Things To Create The Most Value For The
Company.True False
3. A Doctor Completes A Surgical Procedure On A Patient Without Error. The Patient Dies
Anyway. In Operations Management Terms, We Could Refer To This Doctor As Being
Efficient ButNot Effective.
True False
1-1
, Operations And Supply Chain Management
4. A Worker Can Be Efficient Without Being
Effective.True False
5. A Process Can Be Effective Without Being
Efficient.True False
6. Operations And Supply Management Is Defined As The Design, Operation, And
ImprovementOf The Systems That Create And Deliver The Firm's Primary Products And
Services.
True False
7. The Term "Value" Refers To The Relationship Between Quality And The Price
Paid By TheConsumer.
True False
1-2
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