WGU C215 - Operations Management
Practice Exam | Questions and
Correct Answers Graded A+ | Latest
2024
How would you measure average amount of time product takes to
move through the system?
- Correct Answer - Throughput time
How would you measure wasted time in the system?
- Correct Answer - Throughput time/value added time = process
velocity
How would you measure how well a company uses its resources?
- Correct Answer - output/input = productivity
How would you measure the proportion of time a resource is
actually used?
- Correct Answer - time a resource used/time a resource
available = utilization
How would you measure performance relative to standard?
- Correct Answer - actual output/standard output = efficiency
,What are "pure services"
- Correct Answer - high customer contact, low product
standardization, low system efficiency because typically
customized
Quasi-Manufacturing
- Correct Answer - low customer contact, capital intensive
service package
- Correct Answer - A grouping of physical, sensual, and
psychological benefits that are purchased together as part of the
service.
Capacity Planning
- Correct Answer - the process of establishing the output rate
that can be achieved by a facility. Important to ensure you can
meet customer demands
What are the capacity planning challenges in a hospital setting?
- Correct Answer - Determining the number of beds to number of
doctors because you cannot predict how many beds you will need
, on any given day, especially in the ER. 62% of US ER rooms are
at or above capacity and incur long wait times
Design Capacity
- Correct Answer - The maximum output rate or service capacity
an operation, process, or facility is designed for under ideal
conditions.
Effective capacity
- Correct Answer - the maximum output rate that can be
sustained under normal conditions
Capacity utilization
- Correct Answer - Percentage measure of how well available
capacity is being used.
Capacity cushion
- Correct Answer - Additional capacity added to regular capacity
requirements to provide greater flexibility.
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