©THEBRIGHT EXAM STUDY SOLUTIONS 8/22/2024 12:54 PM
Medical Office Procedures Outcomes 1-10
final theory Exam Questions And Correct
Answers
In terms of administration within the health profession, what had changed over the years? -
answer✔✔More knowledge, larger scope of practice
What is the difference between an MOA in the USA and in Canada? - answer✔✔In the USA the
MOA's do not do any admin work
What are other names for an MOA - answer✔✔Admin health professional (AHP), MOA,
Medically secretary, Medical receptionist, Admitting clerk, Health Records Clerk
Where are some places and MOA would work? - answer✔✔Community medical center,
Outpatient clinics in hospitals, Community clinics, Urgent care clinics, Hospital admitting
department, Alternative medical clinics such as chiropractor and acupuncture, Community health
care centers such as maternal clinics and vaccination clinics, long term care facilities such as
nursing homes, insurance company's such as blue cross, and dental offices
Define the role of an MOA - answer✔✔One person who takes on administration,
communication, and clinical responsibilities in a health care setting
What are some administration and office management skills - answer✔✔client registration,
billing, scheduling/booking referrals, telephone administration, health card verification, clerical
duties
What are some communication skills - answer✔✔Telephone administration, paging, team
communication, screen direct visitors, direct reports/ faxes/ photocopies, provide education
resources to patients
What are some clinical skills - answer✔✔Helping with procedures, taking height weight and
vitals, supporting nervous patients, entering history of present illness into EMR, testing urine,
sanitizing instruments, prepare exam room, educating clients
Define what an attribute is - answer✔✔A combination of characteristics a person is born with
and qualities gained through out their development
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What is an example of an attribute - answer✔✔Professionalism, analytical thinking, good
judgement, approachable manor, friendly personality, sense of responsibility, flexibility, calm
demeanour
Define what a skill is - answer✔✔Proficiency, is acquired or developed through training or
experience
What is an example of a skill - answer✔✔Organization, effective communication, keyboarding
skills, computer literacy, knowledge of med terms, knowledge of EMR
What is telephone triaging - answer✔✔Process of sorting injured people into groups based on
their needs or likely benefit from immediate medical treatment
What are some challenges for not having a board certification - answer✔✔This is usually
necessary to enter any association, it is difficult to continue professional development or
networking, wages are lower because there is no set bar
Describe what areas are within a medical office - answer✔✔Waiting room, front reception, exam
room, washrooms, room for the doctors, nurses desk/room, offices for other health care
providers, procedure room, meeting room, quiet room
What do the areas in a medical office need to be - answer✔✔Accessible, Functional, Productive,
Secure and Safe
What are the responsibilities of an MOA - answer✔✔Brining patients to the rooms, dealing with
patient questions, taking blood pressure, weight and height, testing urine, answering phones,
answering patient emails, filing patient information, specialist appointments, Faxing
prescriptions, Scanning documents, dealing with other doctors offices, billing patients, knowing
what steps to take when urgent and emergent patients come into your clinic
What is a environmental risk factor - answer✔✔* lighting- dim lights may cause falls etc
* noise levels - loud noise can be irritating and distracting/ reduces concentration level
What is a personal risk factor - answer✔✔- Childhood/ infants: do not have a sense of danger so
do not leave them alone, do not leave things on the floor and have lower cabinets locked
- Mobility impairment includes: falling, wet floors, leaving cords unattended
-Altered cognition: Making sure there is someone who can help others
-Over confidence: Ensuring that you are there incase you need to help them
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- fatigue
- visual and hearing impartment
how can you address personal and environmental risk factors - answer✔✔- keep floors clean and
dry
- clean spills right away
- pay attention to personal risk issues
- avoid loose rugs, floor mats
- keep layout familiar for those with sight disabilities
- keep furniture out of the way of traffic
What are ergonomics - answer✔✔A science that deals with function of a work space
What is CSD - answer✔✔Cumulative Stress Disorder
What can cause CSD - answer✔✔Over using any part of your body, improper posture, excessive
force, direct pressure on nerves, frequently repeated actions
employees rights and responsibilities - answer✔✔- Right to refuse unsafe work
- Participate in work place health and safety activities
- Know about actual and potential dangers in the workplace
What are your responsibilities as a employee - answer✔✔- Comply with OHS act and
regulations
- Use PPE clothing as directed by the employer
- Report workplace hazards and imminent dangers
What is PPE - answer✔✔Personal Protective equipment-gown, mask, and gloves.
What is the responsibilities of the employer - answer✔✔- Advise employee of any potential
hazards
- Take reasonable precautions to protect employees
- Establish and maintain OHS committees
- Take every reasonable precaution to ensure safe workplace
- Supply PPE and ensure employees know how to use it safety and properly
