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HP Certification - Servicing HP Desktops, Workstations and Notebooks Exam Questions with Correct Verified Solutions 100% Guaranteed Pass$12.99
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HP Certification - Servicing HP Desktops, Workstations and Notebooks Exam Questions with Correct Verified Solutions 100% Guaranteed Pass
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Computer Training
HP Certification - Servicing HP Desktops, Workstations and Notebooks Exam Questions with Correct Verified Solutions 100% Guaranteed Pass
HP Certification - Servicing HP Desktops, Workstations and Notebooks Exam Questions with Correct Verified Solutions 100% Guaranteed Pass
HP Certification - ...
HP Certification - Servicing HP
Desktops, Workstations and
Notebooks Exam Questions with
Correct Verified Solutions 100%
Guaranteed Pass
1. Warranty covers most commercial products purchased on or after
August 2, 1999. Product warranty terms at the time of the sale are
honored in any country where HP has a service presence - ANS
✓Global warranty
2. Upgrades to a warranty that extend length and level of their service
(two words) - ANS ✓Care Packs
3. Products that are sold exclusively in a particular country will still be
honored outside the country of original purchase. True or false? - ANS
✓False
4. Service provides the customer with remote diagnosis and remote
remedy. HP ships any parts to the customer that are necessary to
repair a defect. The customer is responsible for installing the
necessary parts and for returning any unused parts and the defective
parts to HP. All costs for parts and shipping are paid by HP. (3 words) -
ANS ✓Self-repair service
5. Service provides replacement parts at no charge. With ________ service,
customers can choose to install the replacement parts and return the
defective parts to HP, or they can choose to have HP perform the
installation and parts return for a fee. The cost of shipping the
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replacement parts to the customer is paid by HP. The shipping cost to
return the defective parts is paid by the customer. - ANS ✓Parts-only
service
6. Includes remote diagnosis and, if a covered product has a defective
part, covers the cost of shipping an entire replacement product to the
customer. The customer must return the product with the defective
part to HP within a specific number of days. - ANS ✓Whole unit
replacement
7. Service includes remote diagnosis, pick-up of the product for repair,
and return of the product to the customer. The cost of shipping to and
from the repair center is paid by HP. - ANS ✓Pick-up service
8. Service requires that the product be mailed to an authorized service
center for diagnosis and repair. The cost of shipping the product to
the repair center is paid by the customer. - ANS ✓Mail-in service
9. Service requires that the product be brought to an authorized service
center for diagnosis and repair. - ANS ✓Carry-in service
10. Service might be provided after a diagnosis is made remotely.
_____ service covers the costs associated with sending a technician to
the location of the HP product, replacing the defective part, and
verifying that the new part is working appropriately. - ANS ✓Onsite
service
11. A saleable configuration of an HP product, including the basic
unit and any options or services that are included with the unit in its
sale price. For Business PCs and workstations, a ___ is a packaged
configuration sold as a single unit. For example, an xw4300
workstation with a SCSI drive, dual processors, NVIDIA graphics card,
and pre-installed software applications would be a single ____. The
monitor, which is sold separately, would not be included in the ___. A
___breaks down into one or more BOMs. ___s may be localized by
geography (a _____ may be modified for sale in another part of the
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world, in which case a new _____ is created). - ANS ✓SKU (Shipping
Kitting Unit, sometimes called a Stock Keeping Unit)
12. Most HP software products, whether sold individually or as part
of a SKU, include media replacement and how many days of free
telephone support? - ANS ✓90
13. permission to install and use the software on more than one
system - ANS ✓right to copy
14. True or false? Spare parts and replacement parts means the
same thing. - ANS ✓True
15. A replacement part that can be replaced by an authorized
service representative (not by the customer). - ANS ✓Field Replaceable
Unit
16. A replacement part that can be replaced by customers
themselves. - ANS ✓Customer Replaceable Unit
17. This program used to be called the Express Parts Program or
the End User Replaceable Parts program - ANS ✓Customer Self Repair
program
18. What kind of wall outlet should electrical equipment be
connected? - ANS ✓grounded
19. When is it ok to open or service a CD or DVD player? - ANS
✓never
20. When is it o.k. to open the power supply? - ANS ✓never
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21. How much distance (above and all sides; no distance below)
should there be around an HP workstation - ANS ✓4 inches
22. What year was a product with the serial number CND4051234
built? - ANS ✓2004
23. Yes or No. Can HP warranties be extended after a product is
purchased? - ANS ✓Yes
24. Cold-plates in liquid cooling modules pump 72% water and
25% ____ by a small electro-magnetic piston pump? (2 words) - ANS
✓propylene glycol
25. This chipset (make and model) comes with 1. dual-core
technology, networking chipset, built-in remote management, built-in
virtualization technology - ANS ✓Intel vPro
26. A hardware and firmware solution that uses the Manageability
Engine in the chipset. 2. Provides out-of-band remote access to a
computer regardless of its power status or the state of the operating
system, as long as the computer is connected to a network and an AC
power outlet. 3. Can also remotely monitor, diagnose and manage a
networked computer even when the operating system is hung. - ANS
✓Active Management Technology (AMT)
27. Allows the user to boot to more than one operating system
while using virtualization. 2. Includes the Virtual Machine Monitor
(VMM) 3. Improves manageability and platform stability - ANS ✓Intel
Virtualization Technology (IVT)
28. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits. - ANS
✓word size
HP Certification
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