Service Certification Review Exam Questions And Answers Guaranteed Solutions.

3010 - Appointments - correct answer Create, modify delete appointments (Appt/Rcpt in IGNITE) Enter Customer & Vehicle info for appt Lines 1-7 to search S/ last name to search for customers with a VIN -Appointment Log: Line 15 -Appointment Display: Line 16 -Appointment Table: Line 17 3020 - Appointment Log - correct answer Search for & Print appt info Allows employees to view scheduled & missed appts Line 15 on 3010 - Appointments -pre-print work orders -no shows 3281 - Installation Setup - correct answer Specifies: -company name printed on RO -departments (Service, Body Shop, PDI) -months to keep service history* -whether vehicle history prints on dedicated printer -days to retain invoice detail* -months of VIN inactivity before being purged *Require call to TAC for a change in profiling ERA-IGNITE Auto Add Operations - correct answer Define operations that are automatically added to ROs and appointments (Multi-point Insp.) Service (specs) in IGNITE > Functions > Automatically Add Operations -detailed criteria defined to limit types of ROs & appointments -mileage based parameters 3073 - Technicians/Advisors - correct answer Add, delete, modify technician/advisor records IGNITE: Service (specs) > Functions > Tech/Advisor Information OR Names Application > Employee tab > F5 -pay rate pulls from Accounting -whether tech is hourly or flat rate -Termination/Leave Date -tech pay rate exceptions -certifications -eligibility for RFID walk-ins -VLR can be adjusted in cost section only (3622 for everything else) 3078 - Model Maintenance Codes - correct answer Set up codes that identify groups of models with similar service needs and maintenance schedules -linked to specific vehicles and op codes -all dealerships have at least 1 MMC for their primary make (Ex. CVZZ; Z > All years, All models) 3079 - Service Campaigns - correct answer Campaign: manufacturer initiatives that identify a potential problem with a vehicle, the manufacturer contacts customer to do to dealership to fix the problem at no cost to customer -set up, review, change factory recall campaign info -ERA system validates VIN against all outstanding campaigns during appointments, repair order creation, and when running campaign reports 3080 - Manufacturer Op Codes - correct answer Link service op codes to specific manufacturer op codes -links and de-links manufacturer op codes from the data exchange app to the ERA op codes 3625 - Service Operations - correct answer Add new op codes OR adjust existing op codes Adjust: -description -quote/estimate price -MMC -time charged to customer -VLR by dept to pull automatically -flat sale price -how much time to pay techs (flat rate only) -default CCC statements -suggested parts -labor components (30k mile may include multi op codes) -special instructions -tax exemption status -GOG components -warning for sublet PO to be written -miscellaneous charges (disposal fee) -additional CCC statements -eligibility for discounts -journal prefix op should close to -available in One-Step Service or not -available in Contact Management or not -available as Web Op or not 3075 - Service Operations - correct answer Create recommended services -by specific or interval mileage or month criteria -can create op codes in this screen, but shouldn't 3030 - Reception - correct answer Create, delete, modify repair orders -enter basic info like mileage, department, tag number, etc. -almost identical to 3010-Appointments -lines 1-7 allow you to search -Appt/Rcpt in IGNITE -Appt Display Line 16 -Appt Table Line 17 3752 - SPG Inquiry - correct answer Create a standalone SPG quote to estimate costs for ROs without creating an appointment or RO -add quotes for specific maintenance groups (brake system) -multiple ways to get to SPG: 3010 & 3030 Line # on initial page -SPG quotes created using: ~maintenance group search ~keyword search ~mileage-based maintenance menus ~conditional-based maintenance menus 3651 - R/O Close Out - correct answer Display, close out, print ROs for customer, warranty, and internal pay repairs -RO Billing in IGNITE -Labor -Parts -Sublet -GOG -Miscellaneous -Taxes -Estimates -Invoicing -Accept Payments -Warranty Claims 3071 - Dealer Setup - correct answer 1. Company Name (for reports) - maintained in 3281 2. Shop Times Scheduled - daily hrs, # of web appts daily, holidays (update yearly) 3. Base Service Ops - range of base codes per department 4. Print Header on Repair Orders - Y/N 5. Customer Labor Rate - Y for customer pay jobs to calculate labor rate in 3622 & 3624 6. Customer Labor Rate Print on ROs - (state specific) Y to print labor rate on ROs 7. Print Estimate on RO - Y to print estimate entered during write-up on the RO 8-9. Comeback Mileage/Days - miles days since last visit to populate comeback criteria 10-12. Forecast/Follow Up/Campaign Messages - controls what prints on postcards 13. Operation Code Defaults - set the group of op codes that specific makes will use 14. Multi ROs per Vehicle Setup - define max # of ROs that can be open per vehicle 15. Time For Appointment To Be Kept Open - # of hours until appointment becomes a no-show 16. Utilize Print Labels (Y/N) - Y if Dealer Contact Consent used to determine if customers will receive postcards 17-18. U.D. Master Field Titles/U.D. Field Print Usage - UD terms on vehicle info screen/ printed on ROs & invoices 19-20. Prospect Notification Mileage/Prospect Messages - what prompts a recommended service; what prints on postcard for service 21. Recommend Services must meet both criteria, or just 1 of the 2 22. Appointment Control Menu > Option 2 - setting up start/finish/breaks/lunch schedules for Reservation Manager; vacation & temporary schedules 23. Scheduled Maintenance Op Codes - displays op codes within recommended services if MMC and op codes are the same 24. Save Original Cause & Correction Statements (First/Last/Neither) 25. Default Recommended Services Selection Column To Yes (Y/N) - Y to automatically add recommended services to an RO 26. Track Recommended Services Declined/Not Done (Y/N) - recommend 3621 - Dealer Setup - correct answer *Skipped lines are exactly same in 3071* 8. Discounts-Type 9. Supplies-Type 14. Customer Estimate Control 15. Complaint Entry After Each Op. 16. Print Total Estimate On Work Order 17. Blank Lines Per Job On Work Order 18. Customer Invoice Message 19. Combine Labor & Parts Or All Charges On Printed Invoices (C/W/I) 20. Simultaneously Post Book/Pay Or Billing Time (1/2/N) 21. Sale Type Entry After Each Operation 22. DCS Audit Slip On Warranty Invoice 25. Allow Updating Of Comments/Recommendations In Review Executables 26. Allow Group Overrides 27. Parts List Price On Customer Invoice 28. Total Estimate Option 29. Control Mileage Out 30. Print Tech Hours Or Print Tech Units On Invoice (1/2/N) 31. U.D. Estimate Titles 32. Automatic Payroll Integration Or On-Demand Payroll Update (1/2/N) 33. Release To Payroll By Operation Code Or Pay Type (1/2) 34. Force Entry Of Vin Data (Y/N) 35. Tech Date Chg/Add To Current Date (Y/N) 36. Pre-Inv Of Warranty Not Yet Claimed (Y/N) 37. Display Labor Inventory Cost In R/O Close Out R/O Review (Y/N) 38. Ford One Warranty Solution Extended Functionality (Y/N) 40. Automatically Post $Quote To Estimate Fields (Y/N) 41. Forced Entry Of Memo Billing Or Optional Entry With Warning Message To Enter (1/2/N) 42. Track Working Hours On Non Repair Orde