organizational commitment correct answers the desire on the part of an employee to remain a member of the organization
withdrawal behavior correct answers a set of actions that employees perform to avoid the work situation - behaviors that may eventually culminate in quitting the organization
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MGMT 300 Midterm (UW) SCORED A+
organizational commitment correct answers the desire on the part of an employee to remain a
member of the organization
withdrawal behavior correct answers a set of actions that employees perform to avoid the
work situation - behaviors that may eventually culminate in quitting the organization
affective commitment correct answers a desire to remain a member of an organization due to
EMOTIONAL attachment to, and involvement with, that organization
continuance commitment correct answers a desire to remain a member of an organization
because of the NEED to remain with it
normative commitment correct answers feeling OBLIGATED to remain with an organization
exit correct answers active, destructive response by which an individual either ends or
restricts organizational membership
voice correct answers an active, constrictive response in which individuals attempt to
improve the situation
loyalty correct answers a passive, constructive response that maintains public support for the
situation while the individual privately hopes for improvement
neglect correct answers defined as a passive, destructive response in which interest and effort
in the job declines
stars (types of employees) correct answers high commitment // high performance
citizens (types of employees) correct answers high commitment // low performance
lone wolves correct answers low commitment // high performance
job performance correct answers value of the set of employee behaviors that contribute, either
positively or negatively, to organizational goal accomplishment
, task performance correct answers employee behaviors that are directly involved in the
transformation of organizational resources into the goods or services that the organization
produces.
citizenship behavior correct answers employee activities that may or any not be rewarded but
that contribute to the the organization by improving the overall quality of the setting in which
work takes place
interpersonal citizenship behavior correct answers behaviors that benefit coworkers and
colleagues (assisting, supporting other members)
organizational citizenship behavior correct answers behaviors that benefit the larger
organization by supporting and defending the company
job satisfaction correct answers a pleasurable emotional state resulting from the appraisal of
one's job or job experiences
values correct answers things that people consciously or subconsciously want to seek or
attain
value-percept theory correct answers job satisfaction depends on whether you perceive that
your job supplies the things you value
reference group correct answers any group that an individual sees as a source for his or her
identity.
learning correct answers relatively permanent changes in an employee's knowledge or skill
that results from experience
decision making correct answers the process of generating and choosing from a set of
alternatives to solve a problem
expertise correct answers knowledge and skills that distinguish experts from novices and less
experienced people
dunning-kruger effect correct answers people with low expertise are ver confident // people
with high expertise have less confidence than those with low expertise
explicit knowledge correct answers kind of information you are likely to think about when
you picture someone sitting down at a desk to learn
tacit knowledge correct answers what people learn through experience
goal orientation correct answers predisposition or attitude that drives whether a person has
learning or performance orientation toward tasks
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