Devoted Certification 2024
Member Expectations Post-Enrollment - What Members Can Expect: After enrollment, members can anticipate that all answers listed are
correct regarding their experience.
Devoted Health's Core Values - Five Core Values: The Five Core Values of Devoted Health are: - Nex...
Devoted Certification 2024
Member Expectations Post-Enrollment
- What Members Can Expect: After enrollment, members can anticipate that all answers listed are
correct regarding their experience.
Devoted Health's Core Values
- Five Core Values: The Five Core Values of Devoted Health are:
- Next-generation Medicare Advantage (MA) plan
- Advanced technology platform
- Strong partnerships with primary care physicians (PCPs)
- Devoted Guides
- Devoted Medical
Pre-AEP Marketing Guidelines
- True Statement on Pre-AEP Marketing: During the Pre-AEP (Annual Enrollment Period), agents are
allowed to assist prospective members in completing paper applications; however, they cannot solicit or
take possession of these applications from October 1 to October 14.
Confirming In-Network Physicians
- Method for Confirming Coverage: If Jamie, a sales agent, wants to check if a physician is in-network for
Devoted Health, the best approach is to use the Devoted Health Provider Look-up tool.
, Compliant Marketing Activities
- Compliant Marketing Idea: Dr. Hightower suggested that the Devoted Health HMO MAPD may be
suitable for patients. Don can conduct compliant marketing by setting up a table outside the practice or
in a common area within the provider’s office to distribute marketing materials about Devoted Health’s
plan options.
Devoted Health's Mission
- Mission Components: The elements listed contribute to Devoted Health's mission of creating a world-
class member experience, meaning that all listed answers are part of this mission.
Enrollment Application Procedure
- Initial Receipt Date Protocol: After conducting a compliant sales presentation, if agent John helps Mr.
Sanchez fill out an enrollment form before October 15, John should leave the Initial Receipt Date blank.
This date signifies when Devoted Health officially receives the application, which cannot occur before
the AEP starts.
Scope of Appointment Form Requirement
- SOA Collection Situations: A Scope of Appointment (SOA) form is not required for a sales seminar that
is advertised electronicly in the local newspaper.
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