MGMT 310 Test 3 Graded A+
1. Likely Result of Customer Service Training:
️ Increased retention rates among customers.
2. On-the-Job Training Required for Students:
️ Internships are a common form of practical training.
3. Determining Problems for Training Sessions:
️ You wil...
MGMT 310 Test 3 Graded A+
1. Likely Result of Customer Service Training:
✔️ Increased retention rates among customers.
2. On-the-Job Training Required for Students:
✔️ Internships are a common form of practical training.
3. Determining Problems for Training Sessions:
✔️ You will be conducting a needs assessment to identify training needs.
4. EEO Training for Netgear's Middle Managers:
✔️ The most suitable approach would be off-the-job training to allow for focused learning.
5. Characteristic Exclusive to Training:
✔️ Training specifically focuses on addressing and correcting current skill deficiencies.
6. CathSim Example:
✔️ The CathSim by HT Medical represents simulation training that aids nurses in administering
injections.
7. Easiest Training Type to Measure in Dollar Value:
✔️ Machine operation training is straightforward to evaluate in terms of financial return.
8. Resolving Accounting Errors with IRS Forms:
✔️ This situation can be addressed through targeted skills training.
9. Team Training Focused on Team Functioning:
✔️ Such training is classified as group process training.
, 10. Effort to Address Deficiencies in Basic Skills:
✔️ Literacy training is aimed at overcoming significant skill gaps among new employees.
11. Lecture in Classroom Instruction:
✔️ Participants often perceive lectures as dull or boring.
12. Discussion on Training Needs Among Managers:
✔️ This conversation indicates the training process is in the development and conduct phase.
13. Effective Training for Remote Tasks:
✔️ Virtual reality is best suited for tasks that require practices like rehearsing or visualizing.
14. Ideal Use of Virtual Reality Training:
✔️ It is particularly suitable for tasks that involve potential dangers.
15. Key Question Before Establishing Training Programs:
✔️ It’s crucial to ask whether the training goals are clear and realistic.
16. Problem Not Associated with Virtual Teams:
✔️ High costs related to technology and travel are NOT typically a concern for virtual teams.
17. Weighing Costs of Training Programs:
✔️ A business should evaluate the issue costs relative to the costs of implementing a solution.
18. Phases of the Training Process:
✔️ The training process is delineated into three phases: assessment, training, and evaluation.
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