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2024 ZAXBY'S MANAGER CERTIFICATION FINAL TEST EXAM WITH ANSWERS
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2024 ZAXBY'S MANAGER CERTIFICATION FINAL TEST EXAM WITH ANSWERS
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2024 ZAXBY'S MANAGERCERTIFICATION FINAL TEST EXAM
WITH ANSWERS
How many times per day should the fryer oil be filtered?
-1
-4
-2
-3 - CORRECT-ANSWERS2
The ideal operating temperature for the walk-in freezer is:
-34ºF - 38ºF
-0ºF - 10ºF
-8ºF - 12ºF
-0º or below - CORRECT-ANSWERS0º or below
A team member shows up to work wearing a black t-shirt with a Zaxby's logo
on it and a pair of blue jeans. The manager allows the team member to work
in a non-guest facing Back of House position. This was the correct action for
the manager to take.
-True
-False - CORRECT-ANSWERSFalse
You have two truck orders per week and are responsible for placing the
current week's truck orders. How do you know how much product to order?
-Use the par level information to determine truck order
-Copy last week's order
-Look at last month's order
-Take the average of the three previous orders - CORRECT-ANSWERSUse the
par level information to determine truck order
(Dirty cooler with upside down Zalad Bowls) After arriving at the location,
you check to see how closing went the night before. When you open the
reach-in cooler, you see the picture below. What error was made at closing?
-Everything looks great!
,-All surfaces of the station were not properly cleaned
-The Zalad bowls should have been placed face up
-All surfaces of the station were not wiped with a clean towel and degreaser
solution - CORRECT-ANSWERSAll surfaces of the station were not properly
cleaned
As a best practice, when is the best time to raise awareness among team
members regarding the store's SOS goal?
-Pre-shift meeting
-In the middle of lunch rush
-At the end of the shift
-None of the above - CORRECT-ANSWERS
Which of the following are reasons to complete a Positioning Chart prior to
each shift? Choose all that apply.
-Allows manager to effectively place team members where they work best
-Communicates expectations to each team member
-Helps maintain proper and consistent food quality
-Helps determine if food storage and cooking equipment are functioning
properly
-Provides an easy reference for team members to identify what position they
are assigned for their shift - CORRECT-ANSWERS-Allows manager to
effectively place team members where they work best
-Communicates expectations to each team member
-Provides an easy reference for team members to identify what position they
are assigned for their shift
How often should the hood vent drip pans be cleaned?
-Once a month
-Once a week
-Twice a week
-Twice a month - CORRECT-ANSWERSOnce a week
A team member is working the drive-thru during a busy lunch rush and runs
out of small cups. Although the storage racks have several opened boxes of
small cups, the team member opens a new box of cups that is beside the
storage racks and restocks the station. The GM explains that the opened
boxes should have been used first to follow FIFO rules. This was the correct
action for the manager to take.
-True
-False - CORRECT-ANSWERSTrue
, Your cashier notifies you a guest is trying to pay for their order with a picture
of a gift card on their mobile device. What is your appropriate response to
the guest?
-Accept the payment and enter the gift card number in the POS
-Acknowledge the guest and inform them about Zaxby's gift card policy
-Replace the gift card
-Ask the guest to provide an ID before accepting the digital copy of the gift
card - CORRECT-ANSWERSAcknowledge the guest and inform them about
Zaxby's gift card policy
Select all buckets and containers that must be labeled.
-Waste bucket
-Breader bus tub
-Sanitizer bucket
-All of the above - CORRECT-ANSWERSAll of the above
Which of the following is not a recommended way to control waste?
-Cook only what is needed for business levels
-Prep food according to daily usage par levels
-Use Fingerz that are past their hold time for Zalads
-Ensure scale is clean and calibrated so resulting weight measurements are
accurate - CORRECT-ANSWERSUse Fingerz that are past their hold time for
Zalads
It is recommended to use an Oil Tracking Log to monitor and notate which of
the following? Choose all that apply.
-Oil quality
-Sediment levels
-Oil discards
-Oil life - CORRECT-ANSWERS-Oil quality
-Oil discards
-Oil life
It is best practice that the opening manager and incoming closing manager
perform the midday count together.
-True
-False - CORRECT-ANSWERSTrue
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