a. “Thegnursegshouldgusegclear,gdirectgstatementsgusinggobjectivegwords.”
b. “Thegnursegusesgbodyglanguagegthatgisgcongruentgwithgthegverbalgmessage.”
c. “Thegnursegbelievesgthatgpositivegcommunicationgstrategiesgbuildgconfidence.”
d. “Thegnursegpracticesgassertivegandgresponsiblegcommunicationgstrategies.”
a. “Igdon’tgwantgyougupset,gsogIgwillgworkgextra.”
b. “WhygdogIgalwaysghavegtogcovergextragshifts?”
c. “Igamgnotgablegtogworkgangextragshift.”
d. “Ifgyougcan’tgfindganyonegelse,gIgwillgdogit.”
a. “Igwantgtogdecidegthegshiftsgforgallgofgthegothergstaffgnurses.”
b. “Dogwhatevergyougwant.gItgdoesn’tgreallygmattergtogme.”
c. “Thankgyougforgofferinggmegagchoice.gIgpreferg12-hourgshifts.”
d. “YougwillgnevergbegablegtoggivegmegwhatgIgreallygwantgtogwork.”
a. Authoritative,ghonest,gandgoutrightgcommunication
b. Assertive,gresponsible,gandgcaringgcommunication
c. Aggressive,gsympathetic,gandgrealisticgcommunication
d. Positive,gexpert,gandgfocusedgcommunication
a. Theg nurseg usesg profanityg tog respondg tog ag clientg whog isg intoxicatedg andg verballyga
busive.
b. Thegnurseghelpsgagclientgtalkgtogfamilygmembersgaboutgdiscontinuingg
chemotherapy.
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