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Exam (elaborations)

ihop server test Questions and Answers

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  • Course
  • IHOP
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  • IHOP

what is the platinum rule of guest service  :-- treat guests as they want to be treated surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant.  :-- be there for me, listen to me, treat me nicely in general there are three type of gue...

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  • August 30, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • IHOP
  • IHOP
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Elscores: Aug. 27, 24- 2024/2025

ihop server test Questions and Answers
what is the platinum rule of guest service


 :-- treat guests as they want to be treated




surveys reveal that guests have three basic expectations about the way want to be treated in our

restaurant.


 :-- be there for me, listen to me, treat me nicely




in general there are three type of guest


 :-- fast friendly exact




when giving their order a guest tells you id like a cheese burger well done tomato on the side bun

toasted with no butter and fries extra crispy this guest is


 :-- exact




when seating a guest the guest strikes up a conversation with the hostess about how many years

they have been coming to this ihop and all the great memories they have here. the guest is


 :-- friendly




while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this

guest is




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, 2
Elscores: Aug. 27, 24- 2024/2025

 :-- fast




define the last process for resolving a guest concern


 :-- listen apologize solve thank




what is the best way to ensure your voice comes out across the telephone as warm and energetic


 :-- smile when talking




which statement best describes the greeting you should give when answering the phone


 :-- good morning thank you for calling ihop on central this is ashley how may help you




based on what you've learned, which statement about our guests is most true


 :-- our guests care most about being treated with warm and friendly service that meets

their needs




what is the proper procedure for washing your hands


 :-- turn on water to as hot as u can handle apply soap lather hands and wrists up to

elbows for 20 seconds rinse dry with hand dryer or single use disposable paper towel and

shut off water with towel




why is it important to be in proper uniform




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