Select the approach(es) taken by the health care industry to respond to society's concerns about the quality and safety of health care.
Increased requirements by accrediting organizations for quality and safety measures
DMAIC is a mnemonic for which of the following?
Define, Measure, Analyze, Im...
Select the approach(es) taken by the health care industry to respond to society's concerns about the
quality and safety of health care.
Increased requirements by accrediting organizations for quality and safety measures
DMAIC is a mnemonic for which of the following?
Define, Measure, Analyze, Improve, and Control
True or false? Managed care is a new approach to financing health care with origins in the 1990s.
false
True or false? Root Cause Analysis (RCA) is designed to identify an individual who can be held
accountable for a lapse in quality.
false
The project charter should include the following:
background and purpose, scope, mission statement, team composition, operational framework,
performance measures
The Kano Model includes the following dimensions of quality:
attractive quality
Advantages for using the CAHPS survey for assessing the VOC include the following (choose the best
answer):
The survey is standardized and validated
The survey can be administered at no cost
Comparative data is available at no cost
True or false? The Voice of the Customer (VOC) measures the ability of customers to vocalize their
problems.
false
Process maps are used for defining the sequence of steps in a process and may include which of the
following?
basic flowchart
, The following is true about a Pareto Chart:
Pareto Charts are based on the "80-20 rule"
Pareto Chart helps prioritize intervention targets for an improvement project
Control charts differ from run charts in the following way:
.Control charts include 3 sigma limits calculated from the data
True or false? PERT charts are helpful in identifying slack resources in a process.
True
The Ishikawa (fishbone) diagram is characterized by the following:
It creates a visual image of multiple potential causes and a single effect
Hypothesis testing:
Ensures that an experimental outcome on a sample taken from a population is statistically significant
Multiple regression analysis:
Can provide the magnitude of an effect on a dependent variable
True or false? The Analyze Phase of DMAIC creates value for the process by testing improvements that
have been made to a process.
false
True or false? Analysis of Variance (ANOVA) provides information about the direct effects of each
variable on the dependent variable, as well as interaction effects.
true
5 Whys patient
1.Patient does not show up to appointment
2. The appointment message did not message them
3. The message does not have alert feature
4. The system does not allow repeated messages or link to appointment calendar
5.The system does not include alertng or follow up feature
Among developed countries, why does the United States have the highest healthcare expenditure as a
percentage of GDP?
Administrative complexity and high healthcare administrative costs
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