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Lean Six Sigma Green Belt (SLHS GreenBelt Cert) – Q’s And A’s
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Lean Six Sigma Green Belt (SLHS GreenBelt Cert) – Q’s And A’s
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Lean Six Sigma Green Belt (SLHS GreenBelt Cert) – Q’sAnd A’s
Key performance indicators (KPIs) measure... Right Ans - Current
performance relative to a set of values important to the project
Outcome metrics measure... Right Ans - What a process produces
What is a tool commonly used to visualize the complexities of a process?
Right Ans - Detailed flowchart
The Voice of the Customer (VoC) refers to... Right Ans - An in-depth method
for identifying and quantifying customer values, customer expectations,
preferences and aversions.
A lens in performance improvement acts as... Right Ans - A filter for
viewing and interpreting a process
This "Experience" lens tool uses the school-based grading scale to grade
customer wants and identify "A" performance Right Ans - Customer Lens
This "Time" lens tool involves conducting timed observations of the process,
evaluating steps against the Value Rules, calculating Potential Waste and then
working to eliminate Potential Waste from the process. Right Ans - Cycle
Time
T/F - To complete the Spaghetti Diagram, you must start by completing a
detailed process flowchart? Right Ans - False
This metric is used to measure success in a predictive, forward-looking way,
based on process/outcome relationship Right Ans - Leading Indicator
The concept of "going to the Gemba" refers to... Right Ans - Observing the
process IN the location where the process happens. "The real place." In
healthcare - where the patient and caregiver meet
,This "Experience" lens tool involves identifying "pain points" and "frustration
points" and applying The 5 Whys analysis to the steps identified Right Ans
- Frustration Lens Activity
The first step of the Customer Lens Activity (Experience Lens) is to... Right
Ans - Identify the customer (refer to SIPOC(R))
This "Experience" lens tool involves drawing a large table to layout process
steps followed by the customer/process operators identifying the level of
"brokeness" for each step of the process using tick-and-tally marks Right
Ans - "How Broke Is It?" lens tool
The first step of the Frustration Lens Activity lens tool is... Right Ans -
Flowchart the process (high-level or detailed)
The first step of the How Broke Is It? lens tool is to... Right Ans - Draw a
table
This "Experience" lens tool activity involves collecting customer feedback that
will draw out key process or outcome information. Results in both qualitative
and quantitative data Right Ans - Customer Surveys
The first step of the Customer Survey lens tool is to... Right Ans - Identify a
forum for collecting customer feedback (in-person, online, mail, etc.)
The first step of the Cycle Time lens tool is to... Right Ans - Flowchart the
process (detailed)
This "Time" lens tool involves identifying the most important limiting factor/
the constraint and then systematically making improvements to the limiting
factor until the bottleneck is relieved. Right Ans - Theory of Constraints
The first step of the Theory of Constraints lens tool is to... Right Ans -
Identify the constraint
This "Time" lens tool is a tool for time-sensitive processes and involves
identifying the critical elements in a process and reducing all non-critical
components to occur within the Critical Path timeframe. Right Ans - Critical
Path Analysis
, The first step of the Critical Path Analysis lens tool is to... Right Ans -
Flowchart the process (detailed)
This "Time" lens tool compares the demand rate to the available time and
adjusts available time allocations to reduce or eliminate disparities and match
demand rate Right Ans - Time Study
The first step of a Time Study lens tool is... Right Ans - Measure and graph
available time
This "Mechanical" lens tool identifies non-value-added movement of the
product (transpo waste) or the workers (motion waste) with the goal of
streamlining movement by measurement or clustering Right Ans -
Spaghetti Diagram
The first step of the Spaghetti Diagram lens tool is to... Right Ans - Draw or
obtain a visual representation of the space(s) that the product or worker
passes through during the workflow
This "Mechanical" lens tool involves identifying categories or groupings
relevant to the problem at hand and building "swim lanes" into a process
flowchart with the goal of reducing movement back-and-forth between swim
lanes Right Ans - Cross-functional Flowchart
The first step of a Cross-functional Flowchart lens tool is... Right Ans -
Flowchart the process (detailed)
This "Mechanical" lens tool involves identifying opportunities for
communication batching or streamlining based on where communication
between parties tends to cluster Right Ans - Communication Wheel
The first step of the Communication Wheel lens tool is to... Right Ans -
Flowchart the process (detailed)
This "Quality" lens tool involves identifying the specific defect and calculating
the acceptable level of defect and working to improve the DPMO Right Ans
- Defects Per Million Opportunity (DPMO)
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