Enterprise Ramp up 2 2024-
2025 latest update(questions
and answers)
1. Describe a Proper Trunk-to-Trunk / Vehicle Inspection Process. - answer
To do a proper trunk-to-trunk/ vehicle inspection process you would start
at the trunk of the car and make sure that the spare tire + jack assembly
or inflator kit is there (if an electric car that the ev charger is in there).
Then you want to get in an umpire stance to look at all four corners/sides
of the car to look for any scratches, dents, or dings on the bumpers, sides,
mirrors, and roof. Open all car doors as you go around. While at the front
and back of the car look for any cracks on the windshield. Then you focus
on the tires of the car and make sure all of them are in good shape with no
cuts, or bubbles and are still in the green on the tread depth gauge. Then
when you make your way inside the vehicle check for tears, burns, cut
seatbelts. Make sure there are no warning lights on dashboard, and you
can delete any phones that are connected to Bluetooth. Open the glove
box and center console and make sure the renter didn't leave any
belongings.
What are examples of missing equipment that are costly to your branch? -
answer Some examples of missing equipment that are costly to your
branch would be: Missing tablets, keys, spare tire, ev chargers, tire kit,
any seats missing in a passenger van, floor mats, and the vehicles
operating manual.
What is the minimum tire tread depth for our rental vehicles? - answer 1.
What is the minimum tire tread depth for our rental vehicles?
The minimum tire tread depth for our rental vehicles is 4/32.
1. How do you check for proper tire tread depth? When do you check the
tires on each unit? - answer To check for proper tire tread depth, you
would press the gauge hard against the surface and make sure it zero's
out, then you would push it down in-between tread as far as it will go.
When pulling up the gauge back up to you make sure you don't move the
gauge or else it will give you a false reading.
,1. How do you determine when a tire needs to be replaced? - answer If a
tire is at 4/32 or below, if there is a bubble, pinches, cuts, or nails, curb
damage, alignment issue, outer edge wear, or if the wear bar is even with
the tread.
1. What repairs can a branch authorize? - answer A branch can authorize:
LOFR's, Flat tire repairs, Wipers, and Light Bulbs.
1. What repairs are the Airport Service Centers authorized to complete? -
answer An Airport Service Center is authorized to complete the following
repairs: LOFER's, recalls, and keys.
1. What is the branch expectation for RPM/LOFR score? - answer The LOFR
score goal is under 25. The recall score goal is 0.
1. Name 3 ways to actively control LOFR %/LOFR Score / Recall Score. -
answer hree ways to actively control LOFR % LOFR score/ recall score is to
ground critical LOFR's, don't rent out a LOFR/ a recalled car, and always
imput the correct miles.
1. Why is it important to properly non-rev a LOFR/Service/Body Shop car? -
answer It is important to properly non-rev a LOFR/Service/Body Shop a car
because it helps the branch track where all of our vehicles are, and a
branch would have to pay depreciation on the car.
1. What is required BEFORE you deactivate a LOFR or recall? - answer
Before deactivating a LOFR/ recall you need to get the vehicle repaired
and then once they say it is complete, the vehicle repair person would
then be the one who would clear it.
1. Why is documenting the correct mileage on a rental important? -
answer It is important to get the correct miles on the car because then we
can track when the car actually needs maintenance. It will pop up on our
tablet and then we know to label it as a LOFR.
, 1. According to PAMS, what repair shops are closest to your branch
location? - answer The repair shops that are closest to my branch (3294)
are Pep Boys and firestone.
1. What is Corporate's Recall policy? And what are the consequences of
renting a car with an active recall? - answer Corporate's Recall policy has
zero tolerance. If anyone rents out a vehicle knowing that it is a recall,
they will be fired.
1. Explain the Group's bumper plan. - answer The Group's bumper plan is
that if the bumper is plastic and has just cosmetic damage, so basic wear
and tear on a car then we would not get it repaired. Situations that we DO
get repairs are when there are tears, cracks, punctures, holes, when the
alignment is off, missing/ disconnected pieces, or dents larger than the
biggest circle on the damage evaluator. On metal and chrome bumpers we
would use the damage evaluator in all situations.
1. Explain the damage evaluator regarding windshield damage? - answer
When a star is larger than two inches, or there is a crack larger than 6
inches it would be considered windshield damage based off our damage
evaluator. Or if there is any star or crack in the camera/or sensor view is
also considered damage.
List four things you can do to lower maintenance costs at your branch. -
answer Four things you can do to lower maintenance cost at you branch
would be:
-use the damage evaluator
-check tires
-when it says it's a LOFR, get it repaired right away and don't re-rent.
-Don't miss damage by doing a proper vehicle inspection
1. Describe when you would take a vehicle to the dealership versus a
service shop. Why? Give an example. - answer An example of a time that
you would take a vehicle to the dealership versus a service shop would be
if the vehicle has a recall or if it is still under warranty. The reason is
because if it is under warranty then we wouldn't have to pay and if it was
a recall, in order for it to be cleared the dealership would need to provide
proof so that it can be lifted.
