OM 300 Exam 1 Northam Verified Study Questions And Answers
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Course
OM 300
Institution
OM 300
OM 300 Exam 1 Northam Verified Study Questions And Answers
What is TQM? ANS quality emphasis that encompasses the entire organization, from supplier to customer
Managing quality supports: ANS differentiation, low cost, and response strategies
How does quality improve profitability? ANS Qu...
OM 300 Exam 1 Northam Verified Study Questions
And Answers
What is TQM? ANS quality emphasis that encompasses the entire organization, from supplier to customer
Managing quality supports: ANS differentiation, low cost, and response strategies
How does quality improve profitability? ANS Quality increases sales gains and reduces costs
Quality increases sales gains through what measures? ANS 1. Improved response
2. Flexible Pricing
3. Improved Reputation
Quality reduces costs through what measures? ANS 1. Increased productivity
2. Lower rework and scrap
3. Lower warranty costs
Improved quality leads to _____ which leads to _______ ANS increased sales gains and reduced costs;
Increased profits
What are the 3 different views of quality? ANS 1. User based
2. Product based
3. Manufacturing based
User based view of quality is: ANS Better performance and more features; quality lies in the eyes of the
beholder
Product based view of quality is: ANS Specific and measurable attributes of the product;
Manufacturing based view of quality is: ANS Conformance to standards and making it right the first time;
quality decided by manufacturer
, What are the 7 TQM concepts? ANS 1. Continuous improvement
2. Six Sigma
3. Employee Empowerment
4. Benchmarking
5. Just-in-Time (JIT)
6. Taguchi Concepts
7. Knowledge of TQM Tools
What is continuous improvement and what are its impacts/benefits? ANS Never ending process of continuous
improvement that utilizes a Plan-Do-Check-Act (PDCA) foundation
put on cheat sheet:
Covers people, equipment, material, suppliers, and procedures
every operation can be improved
Kaizen, TQM, and Zero Defects are also used to describe continuous (unending) improvement
What is six sigma and what are its impacts/benefits? ANS Two meanings:
1. Statistical definition of a process that is 99.9997% capable, 3.4 defects per million opportunities
2. A program designed to reduce defects, lower costs, save time, and improve customer satisfaction
Put on cheat sheet:
Comprehensive system for achieving and sustaining business success
Set stretch objectives
Create qualified process improvement experts (Black Belts, Green Belts, etc.)
Six Sigma uses the DMAIC approach. What is this? ANS 1. Defines project's purpose, scope, and outputs
2. Measures the process and collects the data
3. Analyzes the data
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