1. An customer is a person or organization that receives services or
in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental - ACCURATE>>External
2. Improving external customer satisfaction is the main objective of .
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments. - ACCURATE>>customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External - ACCURATE>>external
4. Customer satisfaction should always be the first objective
considered when developing .
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix - ACCURATE>>new or improved products
5. The of the product describes the features requested for the
product to perform the tasks for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization - ACCURATE>>function
6. Product designers should always consider the effects of tooling
design and cost during .
a) Prototype development
b) Process capability studies
c) Team kickof f meetings
d) Maintenance of a machine - ACCURATE>>prototype development
,7. Product design teams should provide an environment that encourages .
a) Criticize other team members at any time
b) Add their design ideas freely
,2
c) Attend meetings whenever they are available
d) Report team meetings to the boss - ACCURATE>>Add their design ideas
free
8. Teamwork, concurrent engineering, tools and techniques are needed
in order to make .
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests - ACCURATE>>Product introduction
9. Engineers working with manufacturing to become aware of tooling
limitations and other problems that may increase production time and
cost is an example of
.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing - ACCURATE>>Concurrent engineering
10. is a design methodology that designs features into the product
that makes it cheaper to manufacture, while maintaining its ability to
perform its intended function.
a) Design for Manufacturing and Assembly (DFMA)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP) -
ACCURATE>>Design for Manufacturing and Assembly (DFMA)
11. to be successful must be tied to the company's business plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments - ACCURATE>>team goals
12.A team should develop a spending plan as part of their decision making
process
.
a) to ensure that they do not exceed the amount of money allocated to the
project
b) to ensure that they use all the money allocated to the project
c) in case they are audited
d) because it is a requirement of all teams - ACCURATE>>to ensure that
they do not exceed the amount of money allocated to the project
13. Supervisors should set measurable objectives to have a way to .
a) Eliminate the need to review employees
b) Limit the number of employees who can receive a bonus
c) Have good performance criteria for review of employee performance
d) Have a way to collect data to satisfy management reports - correct
, answer Have good performance criteria for review of employee
performance
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