The Ultimate IPMA-SCP Test Questions With Answers
« Jobs » of HR. Where HR should focus - Answer-Serve internal customers
Serve external customers
Serve the organization
Understand customer needs
Serve HR staff needs
/.7 Change Mastery Shifts to increase success - Answer-1. Problem to o...
« Jobs » of HR. Where HR should focus - Answer-Serve internal customers
Serve external customers
Serve the organization
Understand customer needs
Serve HR staff needs
/.7 Change Mastery Shifts to increase success - Answer-1. Problem to opportunity focus
2. Short to long term focus
3. Circumstance to Purpose focus
4. Control to agility focus
5. Self to service focus
6. Expertise to listening focus
7. Doubt to trust focus
/.Areas in which an HR leader must show sensitivity while in government - Answer-1.
Merit principles
2. Transparency
3. Ethics and integrity
4. Fostering diversity
/.Barriers and Resistance to Change - Answer-- loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
/.Benefit/Cost Ratio formula - Answer-BCR=Program benefits / program costs
/.Bertram Raven's five major sources of power - Answer-1. Reward power
2. Coercive power
3. Legitimate power (right to lead)
4. Referent power (admiration)
5. Expert power
The public sector is often characterized by divided power
/.Best practices for Performance Management - Answer-1. Includes developmental
plans for the future
2. Training provided to managers on how to hold the meeting
3. Quality is measured
4. System in place to address poor performance
5. Includes info other than the judgment of managers
, 6. Consistent across the organization
7. Employees can expect feedback more than once per year
8. 360 reviews support the process
9. Includes ongoing review and feedback from managers
/.Define « risk-taking » as described by Herbert Kindler. - Answer-Making decisions that
have the potential for gain or loss, with uncertainty built in
/.Definition of Workforce Analytics - Answer-An advanced set of data analysis tools and
metrics for comprehensive workforce performance measurement and improvement
including:
1. Recruitment
2. Staffing
3. Training and Development
4. Personnel
5. Comp and Benefits
6. Time to fill
7. Cost per hire
8. Accession rate
9. Retention rate
10. Add rate
11. Replacement rate
12. Time to start
13. Offer acceptance rate
/.Employee engagement - Answer-Your workforce is:
1. Capable of performing their job duties
2. Enthusiastic about the working environment
3. Motivated to perform their duties
/.Five major categories of emotional intelligence according to Akers and Porter -
Answer-1. Self-awareness
2. Self-regulation
3. Motivation
4. Empathy
5. Social skills
/.Fulfilling the role of an internal consultant includes these five phases: - Answer-1.
Entry and contracting
2. Data collection and dialogue
3. Feedback and decision to act
4. Engagement and implementation
5. Extension, Recyclé, or Termination
/.IPMA Roles for the HR Professional - Answer-HR Expert
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