3 most common types of communication - ANSWER-verbal, nonverbal, and written
accidents or mistakes that result in harm to a patient - ANSWER-unintentional torts
active listening requires fully concentrating on the speaker and paying attention to -
ANSWER-nonverbal cues
Basic legal rights held by all US citizens - ANSWER-civil rights
briefly reviewing main points of info previously stated is - ANSWER-summarizing
channels of communication - ANSWER-speech, sight, and touch
classified as confidential information - ANSWER-name, age, email, SSn, address,
phone #, medical history, medicine, diagnosis, observation on health, medical record #
collaboration - ANSWER-collaborate with patients significant others family and other
providers
collegiality - ANSWER-contribute to professional development of peers
confidentiality - ANSWER-Respecting the privacy of both parties and keeping details
secret
consent to treatment when a person having a heart attack calls 911 and goes
unconscious - ANSWER-implied
durable power of attorney - ANSWER-designates person to make health care decisions
on behalf of the patient in the event that they become incapacitated or unable to make
choices
education - ANSWER-health care professionals aquire and maintain current knowledge
in practices
enacted by federal, state, or local legislators and enforced by courts - ANSWER-
statutory law
ethics - ANSWER-make decisions and acts on behalf of patients in ethical mannor
example of invasion of privacy - ANSWER-inadequately covering a patients body during
treatment