Business Communication - Module 1 Exam Questions and Answers
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Course
Business Communication
Institution
Business Communication
Fundamental Skills - Answer-- Communicate
- Manage information
- Use numbers
- Think and solve problems
Personal Management Skills - Answer-- Demonstrate positive attitudes and behaviors
- Be responsible
- Be adaptable
- Learn continuously
- Work safely
Teamwork Skills - Answer-- Work ...
Business Communication - Module 1
Exam Questions and Answers
Fundamental Skills - Answer-- Communicate
- Manage information
- Use numbers
- Think and solve problems
Personal Management Skills - Answer-- Demonstrate positive attitudes and behaviors
- Be responsible
- Be adaptable
- Learn continuously
- Work safely
Teamwork Skills - Answer-- Work with others
- Participate in projects and tasks
We communicate to - Answer-connect
We communicate most successfully when we - Answer-- consider the results we want
- adapt our message to meet the needs of our audience: content, tone, style, medium
Business communication uses specific conventions to - Answer-"get the job done"
Conventions help to meet audience's needs as efficiently as possible - Answer-medium
format
style
tone
In North America, business communication conventions - Answer-save time and money
Oral, nonverbal Communication conventions - Answer-- Medium: Face to Face,
Telephone, Electronic and in-person meetings
- Format: Space, time and behaviors are definced by individuals and organizational
cultures
- Style: Language, eye contact, facial expressions and body language
- Tone: Friendly and polite
Written communication convention - Answer-- Medium: Email memos and letters, Hard
copy memos and letters, Websites, internet, texts and social media
- Format: Defined by organization/software, Can be defined by technology
- Style: Concrete language, short sentences and paragraphs, white space, headings,
bullets and lists, May include images
- Tone: Polite but neutral
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