Business Communication Chapter 1-4 3350 Exam Questions with Correct Answers
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Course
Business Communication
Institution
Business Communication
Four Domains of Emotional Intelligence - Answer-Self-Awareness, Self-management, Empathy, Relationship Management
Jeff: Latisha needs to learn how to trust people. She's not being fair to me and she needs to understand the constraints I'm facing low or high self awareness? - Answer-Jeff ignores ...
Business Communication Chapter 1-4
3350 Exam Questions with Correct
Answers
Four Domains of Emotional Intelligence - Answer-Self-Awareness, Self-management,
Empathy, Relationship Management
Jeff: Latisha needs to learn how to trust people. She's not being fair to me and she
needs to understand the constraints I'm facing low or high self awareness? - Answer-
Jeff ignores and deflects his feelings to focus on what he perceives as Latisha's
misperceptions.
Low Self-Awareness
Jeff I'm bothered that she doesn't trust my motives. Typically, I feel disrespected when
others don't trust my motives. Sometimes, I lash out in these circumstances.
Low or High self-awareness? - Answer-Jeff, recognizes that he feels distrusted and
disrespected by what Latisha said. He also recognizes that he often says things he later
regrets in these situations.
high self-awareness
Latisha: This is ridiculous. Jeff promised me that I'd be working on the health care
initiative. How can he go back on his word so quickly?
low or high self-awareness? - Answer-Latisha overreacts to Jeff's words and actions
because she is not aware of how past disappointments are affecting how she is judging
Jeff.
High Self-Awareness
Latisha: I feel afraid and confused. Jeff doesn't seem to care if I have challenging work.
I've felt this way before at other jobs. I wonder how my past experiences are impacting
how I'm judging Jeff.
low or high self-awareness? - Answer-Latisha notices that how she feels about Jeff is
affected by previous, similar events. She knows she should be careful not to let those
events make her rush to judgment.
high self-awareness
Latisha: This is ridiculous. Jeff promised me that I'd be working on the health care
initiative. How can he go back on his word so quickly?
low or high self-awareness? - Answer-Latisha overreacts to Jeff's words and actions
because she is not aware of how past disappointments are affecting how she is judging
Jeff.
low Self-Awareness
, Jeff: Latisha is probably reacting this way because she cares so much about a health
initiative, which helps the employees of this company. She is eager to contribute.
Low or High Self Management - Answer-Jeff assumes a positive explanation for
Latisha's actions (mitigating information), thus short-circuiting his feelings from
frustration and perhaps moderating anger.
High self Management
Latisha: There's no way I can change anything. Jeff will assign me to another project
and that's that. I'm stuck in another dead-end internship
Low or High Self Management? - Answer-This thought process reflects pessimism.
Latisha neither thinks of other options available to her for the health initiative nor
assumes that other work tasks will provide her with rewarding challenges.
Low Self Management
People can quickly control moderate negative emotions. For example, an individual who
tries to understand _________________information can short-circuit moderate anger
almost immediately. Mitigating information involves favorable explanations for why
others have behaved in a certain way. See Table 2.4 for examples of low versus high
self-management and the use of ____________ information - Answer-Mitigating
Information
The "ability to accurately pick up on emotions in other people and understand what is
really going on with them" - Answer-Empathy
_____________ also includes the desire to help others develop in their work
responsibilities and career objectives. - Answer-Empathy
a person's willingness and ability to hear and understand. - Answer-active listening
This step of active listening involves devoting your whole attention to others and
allowing them enough comfort and time to express themselves completely.
As others speak to you, try to understand everything they say from their perspective -
Answer-Paying Attention
Paying attention requires _____________nonverbal communication - Answer-active
People will share their ideas and feelings with you only if they feel safe.
______________________ is particularly important in tense and emotionally charged
situations - Answer-Holding Judgement
You show eagerness to hear others' ideas and perspectives and listen with an open
mind.
You do not have your mind made up before listening fully. - Answer-Learner Mind-Set
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