Business Communication Chapters 1 Exam Questions and Answers
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Course
Business Communication
Institution
Business Communication
What are the three main functions of communication? - Answer-To inform, persuade, and perform goodwill
When you send a message what must happen? - Answer-The receiver must understand the message
What are the four steps to the message process? - Answer-Idea-Message Encoded-Message Travels-Mess...
Business Communication Chapters 1
Exam Questions and Answers
What are the three main functions of communication? - Answer-To inform, persuade,
and perform goodwill
When you send a message what must happen? - Answer-The receiver must understand
the message
What are the four steps to the message process? - Answer-Idea-Message Encoded-
Message Travels-Message Decoded-Feedback
Why is audience an important factor in communication? - Answer-Have to tailor
message to audience, understand your message, connections
How can you improve communication? - Answer-Share info, teamwork, flatten
command structure
How can you be a good communicator? - Answer-Nonverbal skills, tone, word choice,
clear and concise, "you" not I, appearance, credible, and accurate
Advantages vs. Disadvantages of Oral vs. Written - Answer-Oral
D-Can't prepare, word choice may be bad, no time to think
A-Face to face, nonverbal, personal
Written
D-less personal, no nonverbal
A-Time, permanent record, convenience
Communication flows? - Answer-Horizontal, up and down
Internal vs. External? - Answer-Internal is employees, external clients/competitors
What are some different channels of communication? - Answer-Email, blog, wiki, phone,
voicemail, memos, letters, texts, face to face
What are some barriers of communication? - Answer-Outside distractions, noise, poor
communication skills, and channel breakdown
What are the 5 ethical traps? - Answer-Self-desception, false necessity, doctrine-of-
relative-filth, ends-justify-the-means, rationalization
What are the advantages of teamwork? - Answer-More ideas, collaboration, increase
production, time efficient
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