Business Communication Final Exam Questions with Complete Solutions
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Course
Business Communication
Institution
Business Communication
Credibility - Answer-is your reputation for being trustworthy
-to perform your work with excellence
-to care about those you work with and for
-to live by high ethical, corporate and personal values
-to deliver on your promises
Competence - Answer-refers to the knowledge and skills needed t...
Business Communication Final Exam
Questions with Complete Solutions
Credibility - Answer-is your reputation for being trustworthy
-to perform your work with excellence
-to care about those you work with and for
-to live by high ethical, corporate and personal values
-to deliver on your promises
Competence - Answer-refers to the knowledge and skills needed to accomplish
business tasks, approach business problems, and get a job done
Caring - Answer-implies understanding the interest of others, cultivating a sense of
community, and giving to others in showing generosity
Character - Answer-refers to a reputation; or staying true to commitment made to
stakeholders and adhering to having moral and ethical values
FAIR Test - Answer-a way to evaluate your communications is to use this test. this test
helps you examine how well you have provided the facts
-Factual
-Accessible
-Impacts
-Respectful
Effective Communication - Answer--receiver centric
-anticipates receiver's needs and concerns
-effective listening: verbal and nonverbal cues
Obstacles in Effective Listening/Communication - Answer-Noise and lifetime
experiences
Noise - Answer-distortion to or interruption of the messages
Types of Noises - Answer-Physical, Physiological, Semantic, Psychological
Physical Noise - Answer-external noise that makes it difficult to hear message
Relationship Management - Answer--be present (physically and emotionally)
-listen with a learner mindset
-keep attitude positive
-validate others
-be kind and respectful when disagreeing
-ask questions
Effective Team Communication Stages - Answer-Forming, Storming, Norming, and
Performing
Forming - Answer-focus on gaining acceptance and avoiding conflict
Storming - Answer-members open with their competing ideas about how the team
should approach work
Norming - Answer-the team decides on a work plan, roles, goals, and accountability
they want to follow
Performing - Answer-team operates efficiently toward accomplishing their goals
Tips on Improving Team Performance - Answer--Establish effective common goals
(SMART goals)
-assess each team members' strengths and weaknesses
-establish clear roles
-make a plan
-take initiative
-be respectful when communicating
-create a team name
SMART Goals - Answer-Specific, Measurable, Attainable, Relevant, and Timely
Message Process - Answer--Plan
-Write
-Review
-Avoid
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