SHRM-CP Organization Situational Questions
Section 1
1. Which characteristics separates a profession from an occupation? - a. Credentialing organization ️ - b. Acronym - c. Membership dues - d. Monthly newsletter
Explanation: A credentialing organization typically signifies the profession...
1. Which characteristics separates a profession from an occupation?
- a. Credentialing organization ✔️
- b. Acronym
- c. Membership dues
- d. Monthly newsletter
Explanation: A credentialing organization typically signifies the professional status and standards of
competency for a profession.
2. In addition to providing administrative and operational services, what else must the 21st-century HR
function do?
- a. Design office layouts
- b. Be located closer to the internal customer
- c. Keep an eye on costs
- d. Play a strategic role ✔️
Explanation: In today's environment, HR must actively contribute to strategic planning and
organizational effectiveness.
3. What must HR practitioners include in their focus in order to be a strategic partner?
- a. Performance appraisals
- b. Global, LT, and forward-thinking considerations ✔️
- c. Local, ST, and past performance considerations
- d. Employee assistance programs
Explanation: Strategic HR must consider long-term global perspectives rather than just local or short-
term measures.
,4. What is another name for administrative services performed by HR?
- a. Record keeping
- b. Value-added activities
- c. Transactional activities ✔️
- d. Busywork
Explanation: Administrative services in HR are commonly referred to as transactional activities.
5. An organization has recently detected serious fraudulent activity involving multiple employees. What
would you advise the finance function to do?
- a. Report the activity to the appropriate authorities
- b. Hire an external auditor immediately ✔️
- c. Resist the temptation to increase employee surveillance
- d. Change internal processes to correct the vulnerabilities that were exploited
Explanation: Engaging an external auditor ensures an impartial investigation and helps re-establish
trust.
6. Which core function probably holds the portfolio for customer retention?
- a. Finance
- b. Marketing ✔️
- c. Operations
- d. Administration
Explanation: Customer retention is primarily managed through marketing strategies and efforts.
7. Because of increased competition and decreased profit, operations has been tasked with maintaining
production levels and decreasing workforce size. What is the most useful help HR can provide to the
leaders of operation?
- a. Provide data-based guidance on positions that can be eliminated ✔️
- b. Support operation's leaders in requesting adjustments in production levels
- c. Identify poor performers based on data from annual performance reviews.
- d. Implement retraining and separation programs for laid-off workers
, Explanation: Data-driven guidance helps to make informed, strategic decisions about workforce
reductions.
8. The sales function has been tasked with assembling a sales team whose mission will be to increase
revenue from major customers. What is the most useful help HR can provide?
- a. Provide information on best practices in individual incentive programs
- b. Provide state-of-the-art sales training for new team members
- c. Profile industry characteristics and trends for the new sales team
- d. Identify optimal team candidates based on performance data ✔️
Explanation: Identifying the best candidates for the team based on performance data ensures the right
mix of skills and experience.
9. Which member of the HR team often is an employee's first point of contact with HR?
- a. Specialist
- b. Generalist ✔️
- c. CHRO
- d. Manager
Explanation: HR Generalists typically handle a variety of HR issues, making them the first point of
contact.
10. In which type of HR structure does each part of the organization control its own HR issues?
- a. Distributed
- b. Departmentalized
- c. Decentralized ✔️
- d. Dispersed
Explanation: A decentralized HR structure allows different parts of the organization to manage their
own HR needs.
11. What is an advantage of the shared services structure?
- a. Strategic partnering opportunities
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller CertifiedGrades. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.49. You're not tied to anything after your purchase.
