Business communications Exam Questions with Complete Solutions
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Course
Business Communication
Institution
Business Communication
4 goals of business communication - Answer-1. To ensure receiver understanding
2. to ensure receiver response
3. to ensure favorable relationship between sender and receiver
4. to ensure organizational good will
communication - Answer-to make common
Effective communication skills help: - A...
Business communications Exam
Questions with Complete Solutions
4 goals of business communication - Answer-1. To ensure receiver understanding
2. to ensure receiver response
3. to ensure favorable relationship between sender and receiver
4. to ensure organizational good will
communication - Answer-to make common
Effective communication skills help: - Answer--establish favorable relationship
-build rapport
-earn credibility
Basic skills required for communication: - Answer--speaking
-listening
-reading
-writing
2 types of communication - Answer--Verbal (spoken and written)
-nonverbal (appearance, proxemics, gestures)
Advantages and disadvantages of spoken communication - Answer-Advantages:
-message sent instantely
-results in immediate feedback
Disadvantages:
-little opportunity to reflect on message
-there are no written records
Advantages and disavatanges of written verbal communication: - Answer-Advantage:
provides proof that information was exchanged
Disadvatage: does not always provide immediate feedback
Purposes of communication - Answer--to inquire
-inform
-persuade
-develop goodwill
Factors that influence communication: - Answer--background of the receiver(knowledge,
personality, experiences, interest)
-appearance of the sender
-barriers affecting the messagenegatively(engineering noise, emotional noise)
-language and communication skills
, Engineering noise - Answer-real noise from devices or people speaking loudly or
engaging unphysical activity
Emotional noise - Answer-physical distractions, health conditions, emotional overload
Language and communication skills includes: - Answer--be sensitive to cultural diversity
-select the correct words to use
-avoid slang or jargon
-avoid euphemisms
Frame of reference - Answer-the way each person view and interprets informations
based on experiences
interpersonal communication - Answer-occurs between two or more people
Maslow hierarchy of needs ( highest to lowest): - Answer--self-actualizing
-esteem
-social
-security
-physical
Human relation skills - Answer-- ability to understand and deal with people in a way that
maintains a favorable relationship and goodwill
-3rd and 4th goals of business communication
Listening skills - Answer--primary means of receiving information
-concentration on what one hears
-knowledge on subject improves listening
-can be reinforced by reading, writing, and speaking
Speaking skills - Answer--plays part in being a good listener
-offers a way to give feedback
reflective listening - Answer-attentively listening and observing the speakers:
-actual words
-tone of voice
-body language
reading skills - Answer--principal means of acquiring information
-allows control of flow of information
writing skills - Answer--imprtant for creating and sharing information
-provides a physical record of communication
upward communication - Answer-communicating with people of a higher rank
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