Business Communications Exam Questions with Latest Update
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Course
Business Communication
Institution
Business Communication
Email - Answer-best for routine, tast-oriented, fact-based and non-sensitive messages
Printed memo - Answer-best for when electronic communication is not practical, a formal appearance, can be posted in common work areas for visibility
When writing an email... - Answer-Make it easy to read an...
Business Communications Exam
Questions with Latest Update
Email - Answer-best for routine, tast-oriented, fact-based and non-sensitive messages
Printed memo - Answer-best for when electronic communication is not practical, a
formal appearance, can be posted in common work areas for visibility
When writing an email... - Answer-Make it easy to read and understand, keep it brief yet
complete, identify the expected action
neutrality effect - Answer-Positive emails are more likely to be interpreted as neutral by
recipients.
negativity effect - Answer-recipients are more likely to perceive messages that are
intended as neutral as negative
Components of a memo - Answer-- intro: indicates memo's purpose
- 3 body paragraphs (organizational structure depends on memo's purpose)
- conclusion: short summary of main points
Communication Principles - Answer-1. Needs
2. Rules
3. Forms
Four types of needs - Answer-- Relational
- Identity
- Informational
- Instrumental
Relational Needs - Answer-form and maintain personal and professional relationships
Identity Needs - Answer-shaping the way we portray ourselves to others
Informational Needs - Answer-asking questions, gathering information, and sharing
knowledge with the people around us
Explicit Rules - Answer-rules that have been clearly articulated
Implicit Rules - Answer-rules that almost everyone in a certain social group knows and
follows, even though no one has formally articulated them
, Forms of communication - Answer-verbal and non-verbal
3 Key Communication Principles - Answer-1. Dimensions
2. Metacommunication
3. Meaning
Content Dimension - Answer-literal information that is communicated by a message
Relational Dimension - Answer-The part of a message that expresses the social
relationship between two or more individuals.
Metacommunication - Answer-messages that refer to other messages; communication
about communication
Meaning - Answer-Words are symbols, meaning is what a symbol represents
Communication Process - Answer-the steps between a source and a receiver that result
in the transfer and understanding of meaning
steps in the communication process - Answer-1. Sender encodes message, selects
medium/channel
2. Message is transmitted through a medium
3. Receiver decodes the message, decides if feedback is needed (noise may interfere
the receiver's ability to understand message
4. Receiver sends feedback
Credible communicators - Answer-- build trust
- develop rapport
- listen actively
- maintain values and accountability
- knowing and adapting to their audience.
Self awareness (Competent Communicators) - Answer-Ability to see how your behavior
is affecting others
Adaptable (Competent Communicators) - Answer-Ability to modify your behaviors as
the situation demands
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