CPXP EXAM WITH VERIFIED ANSWERS GRADED A+
1. Patient Experience defin-
ition (Beryl Institute)
The sum of all interactions, shaped by an organi-
zation's culture, that influence patient perceptions
across the continuum of care.
2. CIQ Cultural IQ test: Measures cultural engagement
with 10 qu...
1. Patient Experience defin- The sum of all interactions, shaped by an organi-
ition (Beryl Institute) zation's culture, that influence patient perceptions
across the continuum of care.
2. CIQ Cultural IQ test: Measures cultural engagement
with 10 questions on a scale of 1-10
3. What 3 elements do pa- 1- Cost
tients use in choosing 2- Quality
healthcare? 3- Service
4. transformational leader- inspiring and championing followers to make the
ship best decisions so that they might become leaders
5. Mission, Vision, Values Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
6. Circle of Growth Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
7. Possible lifetime value of $200,000
a patient to a hospital
8. Cultural Competence a set of congruent behaviors, attitudes, and poli-
cies that come together in a system, agency, or
among professionals that enables effective work
in cross-cultural situations.
*one of the main factors needed to close the
disparities gap in healthcare
9. REGARDS of diversity Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
1/7
, 10. Core competencies of Respect, dignity
PFCC Information sharing
Participation
Collaboration
11. Patient Rights & Respon- Informed consent
sibilities Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights,
safety/quality, inform/educate patients, set expec-
tations, encourage patient to assume reasonable
responsibilities
16. Low standard deviation Data points are close to the mean
17. High standard deviation Data is widely spread around the mean
18. Health literacy strategies Avoid jargon, use plain language, teach back
strategy
2/7
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