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CNUR 301Test Questions and Answers| Already Passed
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CNUR 301Test Questions and Answers|Already Passed
Quality Management - ✔✔The philosophy of a health care culture that emphasizes
patient satisfaction, innovation and employee involvement
Quality Assurance (QA) - ✔✔Refers to the regular monitoring and evaluation of services to
ensure that they meet the established standards of practice
Quality Improvement (QI) - ✔✔Refers to the ongoing work required to support optimum health
for patients through continued review and region of processes and procedures according to best
practice
Magnet Hospitals - ✔✔Higher percentages of satisfied RNs
Lower RN turnover and vacancy
Improved clinical outcomes
Improved patient satisfaction
Patient outcomes and magnet hospitals - ✔✔Improved patient outcomes were a direct
positive outcome of the organizational reform of the nurses work environment
*staffing improved patient outcomes*
The Francis Report - ✔✔The first report=an organization that was focused on saving money
and creating efficiencies in the system rather than on providing safe quality care to patients
Second report=advocated for patient safety to be the priority
6 C's - ✔✔Care
Compassion
Competence
Communication
, Courage
Commitment
The lean approach - ✔✔Has provided health care leaders with excellent tools and processes
that support continuous QI
Plan-do-study-act (PDSA) cycle - ✔✔QI tools
Large scale changes are implemented only after a PDSA cycle consisting of a rapid small scale sequential
or parallel tests has been conducted
Advocacy - ✔✔Involves engaging others, exercising voice and mobilizing evidence to influence
policy and practice it.
Paternalism - ✔✔Intentional overriding of one persons known preferences or actions by another
person, where that person justifies the action with the goal of benefiting or avoiding harm to the person
whose will is over written
Empower - ✔✔To give official authority or legal power to or to promote the self actualization or
influence of
Structural Empowerment consists of 4 dimensions - ✔✔Employees of an organization have
structural empowerment when they have access to:
1)opportunities
2)information
3)resources such as equipment, supplies and staffing required to carry out their daily work
4)support
Components of psychological empowerment include - ✔✔1)meaning
2)competence
3)self determination
4) impact
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