Solution to Kinn's Medical
Assistant test bank 14th
Edition- CH 8 questions with
detailed answers graded A+
answering service - answer ✅✅A commercial service that answers
telephone calls for its clients.
automatic call routing - answer ✅✅a system that distributes
incoming calls to a specific group or person based on customer need
bilingual - answer ✅✅ability to communicate effectively in two
languages
, call forwarding - answer ✅✅A telephone feature that allows calls
made to one number to be forwarded to another specified number.
caller ID - answer ✅✅A feature that identifies and displays the
telephone numbers of incoming calls made to a particular line.
conference call - answer ✅✅A telephone call by which a caller can
speak with several people at the same time.
copayment - answer ✅✅a set dollar amount that the patient must
pay for each office visit. There can be one copayment amount for a
PCP, and a different copayment amount (usually higher) to see a
specialist or to be seen in the emergency department
enunciation - answer ✅✅the use of articulate, clear sounds when
speaking
ergonomics - answer ✅✅an applied science used to promote the
safety and well-being of a person by adapting the environment and
using techniques to prevent injuries
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