(Excelsior) BUS222 Business Communication - Latest Midterm Review (Excelsior) BUS222 Business Communication - Latest Midterm Review (Excelsior) BUS222 Business Communication - Latest Midterm Review (Excelsior) BUS222 Business Communication - Latest Midterm Review
,1. Multiple Choice: Which of the following is NOT a principle of
effective business communication?
a) Clarity
b) Brevity
c) Redundancy
d) Consistency
Correct Answer: c) Redundancy
Rationale: Effective business communication should be clear,
brief, and consistent to ensure the message is understood quickly
and accurately. Redundancy can lead to confusion and is generally
not advised.
2. Fill-in-the-Blank: In business communication, feedback is
important because it allows for __________.
Correct Answer: adjustment and improvement of the message
Rationale: Feedback provides the sender with information on
how the message was received and whether it needs to be adjusted
for better understanding.
3. True/False: Non-verbal communication can often convey more
meaning than verbal communication.
Correct Answer: True
, Rationale: Non-verbal cues such as body language, tone of voice,
and facial expressions can provide significant insight into a person's
true feelings and intentions, often more so than words alone.
4. Multiple Response: Select all that apply. Which of the following
are key components of emotional intelligence in business
communication?
a) Self-awareness
b) Empathy
c) Technical skills
d) Social skills
Correct Answers: a) Self-awareness, b) Empathy, d) Social skills
Rationale: Emotional intelligence in business communication
involves understanding one's own emotions (self-awareness),
recognizing the emotions of others (empathy), and interacting
effectively (social skills). Technical skills are not a component of
emotional intelligence.
, Correct Answer: b) Indirect and implicit communication
Rationale: High-context cultures rely heavily on non-verbal cues
and the overall context of the communication rather than just the
words used.
6. Fill-in-the-Blank: The process of adapting a message to fit the
cultural expectations of the audience is known as __________.
Correct Answer: localization
Rationale: Localization involves tailoring content to meet the
cultural, linguistic, and other requirements of a specific target
market or audience.
7. True/False: Active listening is not necessary in written business
communication.
Correct Answer: False
Rationale: Active listening, or actively engaging with the content,
is crucial in all forms of communication, including written, to
ensure full comprehension and effective response.
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