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Business Communications Test Questions and Answers 2024
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Business Communications Test Questions and Answers 2024
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1Business Communications Test Questions and Answers 2024
01. Which of the following statements about
business communication activities is true?
a) A business's relation to its environment does not influence its communication
practices
b) The nature of a business rarely affects its communication practices
c) A business with one location tends to require more formal, complex
communication than one with multiple locations
d) The content and quality of a company's communication have a great deal to do
with employee's attitudes and behavior
e) A relatively simple business, such as a repair service, requires far more
communication than a complex business, such as an automobile manufacturer - d)
The content and quality of a company's communication have a great deal to do with
employee's attitudes and behavior
02. Why should employees be wary of participating in the grapevine in a business?
a) Managers typically use the grapevine to purposefully spread misinformation
b) The grapevine is primarily made up of gossip and lies
c) The grapevine is seen by most supervisors as a form of insurrection
d) Grapevine information is too complex for the average person to make sense of
e) The grapevine can result in your unwise remarks making it back to your
supervisor - e) The grapevine can result in your unwise remarks making it back to
your supervisor
03. Which of the following terms is best defined as the ability of people to quickly
assess the emotions of those around them and adapt their words, tone, and gestures
accordingly?
a) cross-cultural competency
b) visual literacy
c) computational thinking
d) bypassing
e) social intelligence - e) social intelligence
06. The rise of the Internet and social media has resulted in increased transparency
when it comes to businesses' practices. As a result, ______ departments and
initiatives have been developed to help companies embrace practices that improve
their public image.
a) verbal literacy
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b) computational thinking
c) bypassing
d) visual literacy
e) corporate social responsibility - e) corporate social responsibility
07. Which of the following is true about personal communication?
a) External-operational communication does not include elements of personal
communication
b) Personal communication helps make and sustain the relationships upon which
business depends
c) Personal communication mainly includes information that flows out of the
organization to vendors, partners, and competitors
d) Personal communication constitutes an official part of a business's operations
e) Personal communication follows a set pattern of communication dictated by the
rules of a formal network - b) Personal communication helps make and sustain the
relationships upon which business depends
CH 04 CASE - !! REQUIRED INFORMATION !!
Choosing a Visual for Allied Distribution - When you are presented with raw data,
you may have several options for which visual you choose to present the data. Some
of these options will be more effective than others. Your job is to choose the one that
best communicates your message.
Read the overview below and complete the activities that follow. - You work for Allied
Distribution, a food service distributor that offers wholesale prices to a variety of
customers, including restaurants, hotels, schools, hospitals, and other types of
businesses that offer food service to their employees. You recently conducted a
survey of your major clients in Wisconsin and are now selecting visuals for your
report.
In planning your visuals, you have decided to include a visual that shows the
distribution of the types of companies the respondents in your survey represent.
Your purpose in using a visual to present these data is to show your reader what
types of companies are represented in the survey and to give the reader an
immediate understanding of how much any one type of company is represented. The
distribution is as follows: restaurants, 35 percent; hotels, 22 percent; schools, 17
percent; hospitals, 13 percent; businesses/manufacturing firms, 8 percent; other, 5
percent.
This visual will be the fourth one in your report. Two of the previous visuals are
tables, and the third is a bar chart. The visual that follows the one you create for the
above data will be a map showing where your clients are located throughout
Wisconsin.
Answer the questions to defend your choice of the format your visual will take and to
explain how you will number and title the visual.
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01. Which of the following correctly represents your best option for creating a visual
to represent these data?
a) a bar chart
b) a pie chart
c) a pie or bar chart
d) a pie chart or a line graph
e) a line graph, pie chart, or a bar chart - c) a pie or bar chart
02. You would use a pie chart to represent these data to
a) compare the differences in the percentages.
b) examine discrete (individual) units of raw data.
c) determine a trend in the percentages over time.
d) compare each percentage (piece of information) relative to the entire set of data
(the whole).
e) view all the variables from a three-dimensional perspective. - d) compare each
percentage (piece of information) relative to the entire set of data (the whole).
03. You would use a bar chart to represent these data to
a) compare the differences in the percentages.
b) examine discrete (individual) units of raw data.
c) compare each percentage (piece of information) relative to the entire set of data
(the whole).
d) determine a trend in the percentages over time.
e) view all the variables from a three-dimensional perspective. - a) compare the
differences in the percentages.
04. Which of the following would be the best title for the visual?
a) Respondents in the Survey
b) Comparison of Respondents by Company Type
c) Companies in the Survey
d) Representations of Company Type
e) Percentages of Company Types - b) Comparison of Respondents by Company
Type
05. "1e. Which of the following would be an appropriate way to label and number the
visual?"
a) either Graph 1 or Figure 4
b) either Chart 4 or Figure 1
c) either Chart 1 or Figure 4
d) either Chart 4 or Figure 4
e) either Chart 2 or Figure 2 - e) either Chart 2 or Figure 2
CH 04 CASE: OAKDALE HOSPITAL - !! REQUIRED INFORMATION !!
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Improving Communication at Oakdale Hospital - Businesspeople frequently work
with large data sets that require them to determine how they will integrate all of that
data into their communication in the form of visuals. This exercise will help you think
through the process of planning for and integrating visuals from a large data set into
a report. Analyzing this case requires an understanding of the various steps in the
visual communication process.
-Planning
-Gathering and collecting
-Analyzing and organizing
-Choosing a form
-Placing and interpreting
-Evaluating
Read the following business scenario and answer the questions that follow. -
Scenario on next card.
SCENARIO: - You work for Oakdale Regional Hospital. Oakdale serves a
metropolitan area of approximately 100,000 people and has 15 satellite clinics in
rural communities throughout the region.
Recently, Oakdale hired a new CEO, Ramona Jackson, who wants to gain a better
understanding of Oakdale's culture, its reputation among the people and community
it serves, and how Oakdale accomplishes its mission.
She charged a team with surveying employees, patients, vendors, and community
members to assess their perceptions of Oakdale. She wants the survey results
presented in a written report, which she plans to make public. You are a member of
the team responsible for conducting surveys and writing the report.
To get the best data possible, your team sent four different surveys (one each to
employees, patients, vendors, and community members) to accommodate each
group's relationship with Oakdale. The questions included yes/no questions and
questions in which respondents rated items on a scale of 1 to 5. The purpose of
these questions was to get quick, quantifiable, statistical data that would be
represented well in quantitative visuals (e.g., charts and graphs). You also asked
several open-ended questions that allowed respondents to share their thoughts and
opinions. Even though this type of information does not lend itself well to quantitative
visuals, you know that it can lend itself to some text-based visuals.
The survey results are in. Each member of the team is assigned to write a section of
the report, but even with the division of labor, the amount of data each person is
working with is staggering. Because of your excellent analytical and communication
skills, your team members have asked you to guide them in their use of visuals for
their sections of the report.
As your team members work on their individual sections of the rep
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