6. Basic management functions - answer✔✔Management is the process of coordinating people
and other resources to achieve the goals of an organization.
1) Planning - establishing organizational goals and deciding how to accomplish them
2) Organizing - the grouping of resources and activities to accomplish some end result in an
efficient and effective manner
3) Leading - the process of influencing people to work toward a common goal. Concerned with
an
organization's human resources
4) Motivating - the process of providing reasons for people to work in the best interests of an
organization. Concerned with an
organization's human resources
6. Kinds of managers - answer✔✔1) Top manager - an upper-level executive who guides and
controls the overall fortunes of an organization. Top managers represent the smallest of the three
groups. In terms of planning, they are generally responsible for developing the organization's
mission. They also determine the firm's strategy.
2) Middle manager - a manager who implements the strategy and major policies developed by
top management. Middle managers develop tactical and operational plans, and they coordinate
and supervise the activities of first-line managers.
3) First-line manager - a manager who coordinates
and supervises the activities of operating employees. First-line managers spend
most of their time working with and motivating
their employees, answering questions, and solving day-to-day problems.
6. Key skills of successful managers - answer✔✔1) Conceptual skills - the ability to think in
abstract terms
2) Analytic skills - the ability to identify problems correctly, generate reasonable alternatives,
and select the "best" alternatives to solve problems
3) Interpersonal skills - the ability to deal effectively with other people
4) Technical skills - specific skills needed to accomplish a specialized activity
5) Communication skills - the ability to speak, listen, and write effectively
6. Leadership (& styles) - answer✔✔Leadership has been defined broadly as the ability to
influence others. Leadership is different from management in that a leader strives for voluntary
cooperation, whereas a manager may have to depend on coercion to change employee behavior.
Styles:
1) Autocratic leadership - task-oriented leadership style in which workers are told what to do and
how to accomplish it without
having a say in the decision-making process
2) Participative leadership
leadership style in which all members of a team are involved in identifying essential goals and
developing strategies to reach those goals
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