Aftermarket
The network of businesses that supplies replacement parts and services to independent service shops, specialty repair shops, car and truck dealerships, fleet and industrial operations, and the general buying public.
Automotive Service Excellence (ASE)
established a voluntary ce...
Aftermarket - answer The network of businesses
that supplies replacement parts and services to
independent service shops, specialty repair shops,
car and truck dealerships, fleet and industrial
operations, and the general buying public.
Automotive Service Excellence (ASE) - answer
established a voluntary certification program for
automotive, heavy-duty truck, auto body repair,
and engine machine shop technicians
Bay - answer a work area for a complete vehicle
Deductible - answer a certain amount of money
that the owner must pay, according to the terms of
warranty
Diagnostic skills - answer identifying and solving
problems the first time the vehicle is brought into
the shop
, Independent shops - answer may service all types
of vehicles or may specialize in particular types of
cars and trucks or specific systems of a car
Inspection/Maintenance (I/M) - answer an annual or
biannual test that automobiles must pass
Jobbers - answer sell parts and supplies to shops
and do-it-yourselfers
Lead tech - answer the shop foreman of the team
Original equipment manufacturer (OEM) - answer
Parts manufactured by the original vehicle
manufacturer
Service advisor - answer the person who greets
customers at a service center
Service director - answer someone who oversees
the operation of the service and parts departments
as well as the body shop
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