Exam (elaborations)
Texas Roadhouse Server Test: Questions & Solutions
- Course
- Institution
Texas Roadhouse Server Test: Questions & Solutions
[Show more]
Content preview
Texas Roadhouse Server Test: Questions & SolutionsWhat is the Texas Roadhouse story? Right Ans - Hand-cut steaks, fall off the
bone ribs, fresh baked bread, made from scratch side items and dressings, ice
cold beer, and legendary margaritas
What does GROW stand for? Right Ans - guest right of way
What is the first time guest program? Right Ans - Identifying and WOWing
guests who have never eaten at Texas Roadhouse
Define the term "86" Right Ans - An item is no longer available
Define the term "pocket check" Right Ans - An order taken that has not
been placed into the POS and forgotten.
What is an example of "full hands in, full hands out" Right Ans - Taking
dirty dishes back to dish area
Define the term "flagging" Right Ans - Placing a bev nap in front of a guest
to show they have been greeted
What is an example of running side work Right Ans - Refilling Ice, Making
Tea, Running plates to dining room
Why is "pre-bussing" so important? Right Ans - All of the above
What are the main categories of salesmanship? Right Ans - Suggestive
selling, upselling and sharing
Telling the guest your favorite item is an example of: Right Ans - suggestive
selling
What is not an example of upselling? Right Ans - refilling drinks
Why is the pivot point system used? Right Ans - It prevents auctioning
food, helps food runners, assists the kitchen and makes splitting checks easier
, Which items are needed to checkout? Right Ans - A sales report with the
required signatures, all credit card receipts, and cash due or Cashlink shift
report.
When clocking out, what percentage of tips should be claimed? Right Ans -
100%
What is the greet time for a table? Right Ans - 15-45 seconds
What is the proper delivery time for drinks? Right Ans - 2-3 minutes
Deliver appetizers within: Right Ans - 6-8 minutes
Salads are delivered within Right Ans - 5 minutes
Entrees are delivered within: Right Ans - 12-15 minutes
Visiting a table within 2 minutes/ 2 bites after food is delivered is known as:
Right Ans - check back
When taking children's orders, always ask: Right Ans - If the adults would
like the children's food to come out first
What is a great way to build regulars? Right Ans - Attend to needs
throughout their meal, be genuine and show appreciation and invite them
back to see you
What should a Server with Heart always do when greeting a table? Right
Ans - Make eye contact, smile, and introduce yourself
What should a Server with Heart do when delivering drinks? Right Ans -
Use the drink name when giving it to a guest and ask if they would like a straw
What is the best way to connect with your guests? Right Ans - Engage in
real conversations and make a connection with guests
What is a menu tour? Right Ans - Walking guest through each part of the
menu while telling the story.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Studyhall. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81989 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
