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Texas Roadhouse Server Test: Questions & Solutions
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Texas Roadhouse Server Test: Questions & Solutions
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Texas Roadhouse Server Test: Questions & SolutionsWhat is the Texas Roadhouse story? Right Ans - Hand-cut steaks, fall off the
bone ribs, fresh baked bread, made from scratch side items and dressings, ice
cold beer, and legendary margaritas
What does GROW stand for? Right Ans - guest right of way
What is the first time guest program? Right Ans - Identifying and WOWing
guests who have never eaten at Texas Roadhouse
Define the term "86" Right Ans - An item is no longer available
Define the term "pocket check" Right Ans - An order taken that has not
been placed into the POS and forgotten.
What is an example of "full hands in, full hands out" Right Ans - Taking
dirty dishes back to dish area
Define the term "flagging" Right Ans - Placing a bev nap in front of a guest
to show they have been greeted
What is an example of running side work Right Ans - Refilling Ice, Making
Tea, Running plates to dining room
Why is "pre-bussing" so important? Right Ans - All of the above
What are the main categories of salesmanship? Right Ans - Suggestive
selling, upselling and sharing
Telling the guest your favorite item is an example of: Right Ans - suggestive
selling
What is not an example of upselling? Right Ans - refilling drinks
Why is the pivot point system used? Right Ans - It prevents auctioning
food, helps food runners, assists the kitchen and makes splitting checks easier
, Which items are needed to checkout? Right Ans - A sales report with the
required signatures, all credit card receipts, and cash due or Cashlink shift
report.
When clocking out, what percentage of tips should be claimed? Right Ans -
100%
What is the greet time for a table? Right Ans - 15-45 seconds
What is the proper delivery time for drinks? Right Ans - 2-3 minutes
Deliver appetizers within: Right Ans - 6-8 minutes
Salads are delivered within Right Ans - 5 minutes
Entrees are delivered within: Right Ans - 12-15 minutes
Visiting a table within 2 minutes/ 2 bites after food is delivered is known as:
Right Ans - check back
When taking children's orders, always ask: Right Ans - If the adults would
like the children's food to come out first
What is a great way to build regulars? Right Ans - Attend to needs
throughout their meal, be genuine and show appreciation and invite them
back to see you
What should a Server with Heart always do when greeting a table? Right
Ans - Make eye contact, smile, and introduce yourself
What should a Server with Heart do when delivering drinks? Right Ans -
Use the drink name when giving it to a guest and ask if they would like a straw
What is the best way to connect with your guests? Right Ans - Engage in
real conversations and make a connection with guests
What is a menu tour? Right Ans - Walking guest through each part of the
menu while telling the story.
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