Exam (elaborations)
Texas Roadhouse Server Validation – Questions & Answers
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Texas Roadhouse Server Validation – Questions & Answers
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Texas Roadhouse Server Validation – Questions &Answers
What is our mission statement? Right Ans - Legendary Food, Legendary
Service
What is our story? Right Ans - Legendary Margaritas, Ice Cold Beers, Hand
Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-
of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty?
Right Ans - Apologize, Take Plates/Silverware Away, Bring Guest New
Plates/Silverware
What is the temperature danger zone? Right Ans - 40-140
When should you wash your hands? Right Ans - After using the restroom,
bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? Right Ans - HEART means
giving legendary service to every customer. Greeting tables and serving tables
with an amazing and attentive attitude that ensures your customers will want
to come back.
What does H.E.A.R.T. stand for? Right Ans - Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? Right Ans - Friendly, Energetic, and Fun
Describe what happens during howdy step? Right Ans - Welcome with
smile and eye contact, greet immediately and flag table, recognize first-time-
guest and tell story, do table inventory, suggest specific drinks and apps, take
drinks (check ids) and app orders, ring in drinks and apps
How long do you have to greet your table? Right Ans - 15-45 sec
, What should you check for when greeting your table? Right Ans - plates,
silverware, bread, peanuts
What three words describe engage? Right Ans - knowledgeable, passionate,
care/concern
What happens during the engage step? Right Ans - serve drinks, use drink
name and offer straws, offer menu assistance, suggestively sell/upsell, take
order with pivot points, repeat order, describe steak temps, refill bread (if
needed), ring in order
How long do you have to ring in drinks? Right Ans - 2-3 min
What to do if your table gives you an appetizer order and entrée order at the
same time? Right Ans - Wait 5 minutes to ring in food or wait till appetizer
is delivered to table
What items should you be suggesting? Right Ans - upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks
from bar
How long should it take you to ring in drinks/apps/entrees? Right Ans - 2-
3 min
What are the foundations of service of H.E.A.R.T.? Right Ans -
Why are they so important? Right Ans -
What are some key points when taking a guests order? Right Ans - use
pivot points, make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important? Right Ans - A pivot point is the
seating order of guest. It makes it so that food does not auction off food.
What is pre-bussing and why is it important? Right Ans - it is removing
dirty plates and silverware and trash off of tables during and after a guest
meal. It makes the SA's job faster and easier.
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